Work history
E-Commerce Assistant and Hand ModelMaya Magal London
London, United KingdomFull Time
- Overseeing daily order fulfilment activities, including order processing, picking, and packing orders ready for courier collections.
- Supporting the Ops Manager in answering customer emails, calls and live chat.
- Resolving customer queries in an efficient, professional and timely manner.
- Processing customer returns.
- Monitoring transactions and payment gateways and resolving relevant issues.
- Liaising with the in-house jewellery studio to assist with customer jewellery repairs.
- Organising, posting and arranging the timely return of PR samples.
- Stock checking and reordering packaging supplies across the business.
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Luxury Sales ConsultantMax Mara
London, United KingdomFull Time
- Building and maintaining relationships with clients
- Creating compelling sales pitches
- Selling the company's products and services
- Reaching out to potential clients to inform them about our products and services
- Providing thoughtful and discrete customer service in line with luxury customer service standards
- Developing excellent, up to date product knowledge
- Understanding and anticipating each customer's needs
- Aiming to exceed customer expectations.
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Skills
- Communication
- Public Speaking
- Content Creatiion
- Writing
- Team Collaboration
- Leadership
- Multi-tasking
- Social Media Management
Education
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MA Fashion Communication & PromotionConde Nast College of Fashion & Design
- London, United Kingdom
- Final dissertation on women's portrayal in the media titled 'Men look at women. Women watch themselves being looked at'
- As creative director, I created a fashion photobook where I selected sexist pictures of women and retook them following a more feminist narrative.
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BA Writing Fashion CultureUniversita degli Studi di Bologna
- Rimini, Italy
Final thesis on cultural appropriation in the fashion industry, titled "Good artists copy, great artists steal": Historical-aesthetic Analysis of the Cultural Appropriation Phenomena