Work history
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Store ManagerKiabi
- Civitanova Marche, ItalyFull Time
Kiabi is a low-price French clothing brand, listed in the Great Place to Work, which offers fashion products for the whole family at affordable prices.
As Store Manager, I run a 20000 sq ft store, managing a 4 Million € Turnover, leading a team of about 30 people.
Main tasks:
- taking full responsibility for the day-to-day operations of the store and its performance, working towards KPI’s, analyzing sales figures and maximizing results.
- working alongside the store team, prioritizing targets, delegating tasks and follow up results, promoting sharing culture
- being responsible for the financial management: Budget, Turnover, Margin, Profit and Loss
- managing controllable costs, including Labour, Personnel, Security and Stockroom service costs
- organizing commercial calendar, managing stock levels, orders, inventory check, employee shift schedule and administrative and hr processes
- creating and implementing visual merchandising strategies, guaranteeing a well-merchandised store and an engaging commercial space
- guaranteeing weekly Floor Walks with Department Managers, making commercial decisions and establishing priorities
- holding regular training meeting and performance reviews, developing a feedback culture at every level
- being an Ambassador and fostering passion for providing high quality customer service
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Department ManagerKiabi
- Parma, ItalyFull Time
As Department Manager
I take full responsibility of my men/women department, in a store of about 15000 sq ft, leading a team of 10 people.
Main tasks:
- planning, monitoring and applying strategies defined with the Store Manager on a weekly basis, through Floor Walks and KPI’s analysis
- being aware of sales figures and performance indicators to take product-based measures accordingly and to optimize the selling space
making sure all new and advertised products are visible, promotional activities are effective and displays grab the attention in line with seasonal trends
- guaranteeing customers have a great retail experience, offering an excellent customer satisfaction
- guiding, supporting and motivating my team, providing specific training program creating and promoting a feedback culture
Skills
- Leadership
- Coaching