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Alex Shannon

Helpdesk Analyst

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About me

I am a dedicated, quick-thinking learner, most at home in a fast-paced, creative environment that drives me to be not only fiercely hard-working but also refreshingly buoyant and receptive in my approach. Whilst I’m committed to refining the skills I’ve learnt in an academic context, my enthusiasm to continue learning new skills within a professional environment comes in bundles. I maintain an awareness of current affairs within the creative industries through printed and digital platforms, and continue to practice as a documentary photographer.


  • Visual Arts
  • Picture Editing
  • Administration
  • Indesign
  • Photoshop
  • Photography
  • Customer Service
  • Bridge
  • Mac and PC

Work history


Helpdesk Analyst

Cambridge Assessment

Apr 2013
  • * Efficiently responded to ESOL and admissions tests enquiries regarding exams, products and services, over email and telephone using Zendesk customer service software * Supported the global network of exam centres in the administration of exams * Directed calls and messages to their respective departments.


Creative Services Assistant

University of Southampton

Dec 2012 - Jan 2015
  • * Prepared Adobe Photoshop and Illustrator files and processed bespoke laser cuttings * Assisted with large format printing, flat-bed printing and Mimaki wallpaper printing * Answered enquiries regarding the creative services offered, in particular with paper stock, colour correction, materials and file preparation.


Official Programme Seller for London 2012

London 2012

Jun 2012 - Sep 2012
  • * Embraced the Face of the Games role, providing customers with service above and beyond what was asked of my position * Approached the public with boundless enthusiasm, maximising sales through product knowledge and demonstration * Balanced stock and cash at each shift end.



Graphic Arts: Photography

University of Southampton

Aug 2012 - May 2015
  • BA (Hons) in Graphic Arts (Photography): First Class Honours.


Level 3 Diploma in Art and Design: Photography

Arts University College at Bournemouth

Aug 2011 - May 2012
  • Level 3 Diploma in Art and Design: Photography - Double Distinction


International Baccalaureate Diploma

Impington International Sixth Form College

Aug 2008 - May 2010
  • Full International Baccalaureate Diploma graded at 29 points, including English Language, Psychology and Visual Arts at Higher Level and an extended essay graded at A.