Work history
ECommerce and Operations AssistantRock + Raw Jewellery
- London, United KingdomPart Time
o Daily management of all customer services enquiries via email and live chat
o Handling and improving customer delivery
o Processing fulfilment and shipping of orders
o Assisting with the upkeep of the website: product and imagery upload
o Editing of product photography for website, social media and newsletters
o Assisting on product and lifestyle shoots
o Various organisational and administration tasks
M
M
Business Development ManagerMerci Maman Personalised Jewellery
- London, United KingdomFull Time
o Managing four international platforms along with providing high level of customer service
o Maintenance of storefronts with new products and constantly improving existing offers
o Liaising with buyers and merchandising teams to promote products and coordinate marketing activities during key periods
o Managing Google Shopping and Facebook adverts account targeting the US market
o Creating weekly newsletters and personalised automation campaigns using
Mailchimp and Ometria
o Reporting sales data during monthly meetings
o Updating product content on the Merci Maman US site (Opencart) along with
relevant blog content (Wordpress)
o Building relationships with US bloggers and finding suitable brands for partnerships
o Finding new e-marketplaces
o Participating in the daily production of orders
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Skills
- Brand Management
- Strategic Planning
- Creative
- Creative Styling
- Dslr Photography
- Foreign Languages
- CMS Systems
- Adobe Create Suite
- Microsoft Office
- Social Media
- Retouching