About me

I am a Visitor Experience Team Leader, with 10 years of experience in Team Coordination, Customer Service and Events, including 2 years in an award-winning Museum. I am currently looking for new challenges in Events or Cultural Organisations. Having managed and been a part of several customer-facing teams, I have a flexible approach to leadership and communication. As Team Leader, I focus on discovering my team’s skills and passions, and continually work with them to make those meaningful to our customers, helping them create a positive and lasting experience.

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Work history

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Visitor Experience AssistantGloucester City Council
Aug 2018Gloucester, United KingdomFreelance
- Visitor Experience: supporting the Visitor Experience Team across Gloucester Guildhall, Blackfriars Priory, Tourist Information Centre and Museum of Gloucester, ensuring a high level of customer service. - Customer Service: managing the Information Desk (inc. tickets, queries, gift shop, cash handling, processing card payments, and associated tasks). - Events: Assisting with event preparation, delivery and venue reset.
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Project ExecutiveAshfield Meetings & Events
Feb 2018 - Jun 2019Ashby-de-la-Zouch, United KingdomFull Time
- Delegate Management: responsible for all delegate logistics management at international events (inc. travel & transfers, accommodation, congress registrations, dinners, overall query/complaints support, etc.). - Project Management: responsible for delivering full-service international events (inc. research and proposals, budgeting, final reconciliations, compliance reporting, H&S procedures, and client/supplier relationship management). - Team Management: responsible for coordinating freelancer teams onsite (inc. staffing rotas, processes and procedures, overall support). Projects: - Internal Meeting (60 pax, Windsor, 2018) - American Transplant Congress (200 pax, Seattle, 2018) - European Society of Cardiology Congress (900 pax, Munich, 2018) - European Multidisciplinary Congress on Urological Cancers (200 pax, Amsterdam, 2018) - Internal Company Sales Conference (600 pax, Glasgow, 2019) - Internal Advisory Board (100 pax, Amsterdam, 2019) - Internal Eastern European Branch Meeting (200 pax, Vienna, 2019) - American Society of Clinical Oncology Annual Congress (200 pax, Chicago, 2019)

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Skills

• Museum Education
• Content Marketing
• Communication
• Content Editing
• Museums Culture
• Client/customer Interaction
• Customer Behaviour
• Customer Service
• Team Leadership
• Visitor Experience

Education

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Certificate of Achievement in "Museum as a Site and Source for Learning"The University Of Galsgow
Aug 2019 - Aug 2019Glasgow, United Kingdom
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Post-graduate Diploma in MarketingUniversity of Coimbra
Sep 2012 - Sep 2014Coimbra, Portugal

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Awards

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Best Achievement 2018Heritage in Motion
"Best Achievement Award 2018" for PO.RO.S Museum