Work history
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International Design LeadThe People's Operator
London, United KingdomFull Time
• Leading the design for online and offline media
• Managing a small design team
• Maintaining and evolving the TPO pattern library, working closely
with frontend developers to define UI elements and interactions
• Monitor Google Analytics data to identify potential issues in the
user journey
• Working on new user flows and wireframes for ordering and
activating SIM cards to improve funktionality, design and
personalised sections
• Designing for an easy-to-use, responsive e-commerce experience,
considering operational simplicity and effective use of TPO visual
• Prototyping new journeys and communicating the new experience
between the operational team and developers to make sure the
team is aligned and is able to test suggested journeys
• Shaping the website and user journeys for mobile views and flows
• Creating motion design to create high engagement rates on site
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Digital DesignerThe People's Operator
- London, United KingdomFull Time
• More responsibility in web decisions
• Leading the UX/UI design for a new PAYG SIM order journey
• Working closely with front and back end developers to ensure
high usability and best outcome
• Improving customer experience by managing the new SIM dispatch
process from speaking to logistic print companies and briefing
them on paper quality and packaging format to providing designs
for the welcome SIM pack
• Working on the creation of the new UI styleguide in line with the
redesigned corporate identity which was updated for TPO’s launch
in the US market
• Creating a new styleguide for the CRM marketing activity and
ensuring all emails are responsive
• Website make over accordingly to the updated UI styleguide
• Supporting the marketing team for the US launch and to help build
the TPO brand in the US market
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Skills
- UI
- UX
- Adobe Photoshop/indesign/illustrator
- Sketch
- Marvel APP
- Google Analytics
- Interactive Design
- Invision