A dedicated, enthusiastic and hard-working Media and Communications graduate with excellent communication and problem solving skills. An aspiring and self-motivated retail professional, experienced in the world of fashion, customer service and sales. Highly approachable, adaptable and bright individual with a great eye for visual detail and the ability to multitask and make quick decisions. Looking for a chance to enhance my knowledge and expertise in order to evolve and succeed within the retail industry.
Customer service and support | Till Point service - Refunds & Exchanges | Responsible for visual merchandising | Support for different departments within the store | Delegating responsibilities and managing the team
Coordination of service at the cash desks - Refunds & Exchanges | Supported and assisted management on running the shop floor | Stock replenishment | Retail Standards | Merchandise security & quality checks | Online In-Store order processing | Brand representation & product knowledge | Styling advice | Preparation for Sale launches | Promotion of store services and events | Commercial Awareness
Inbound and Outbound Customer Service for Harrods.com |Order placement | Complaints Management | Customer follow up | Copy error checks | General store and product enquiries
Event Production Management | Administrative support | Volunteers Training and Management | Front of House Coordinator | Sales & Inventory Supervisor - Official Merchandise | Cash office management | Performance support
Transport Coordination for VIPs | Volunteers Supervision and Vehicle Operators Management | Transportation Schedule Supervision | General passenger enquiries
Customer Relationship Management | Inbound and Outbound Customer service and support for High-Value & VIP customers | Customer satisfaction follow-up | KPI micro-management | Complaints management | Training and supervising new-starters | Completion of 5 departmental trainings
Media and Communications (BA Hons)