Alice Hughes
Available

Alice Hughes

Customer Experience Assistant ManagerLondon, United Kingdom
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Alice Hughes
Available

Alice Hughes

Customer Experience Assistant ManagerLondon, United Kingdom
About me
Graduated in 2017 with a First Class honours degree in International Marketing, and now seeking to advance within this sector. I’m an aspiring individual aiming for career developments in a modern company with an innovative business ethos. I have a strong willingness to learn and contribute to the growth of a business.
Projects
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Work history
    Loaf logo
    Loaf logo
    Assistant ManagerLoaf
    London, United KingdomFull Time
    Leading and motivating the Customer-facing teams to reach targets, KPIs and supporting retail operations. Main Responsibilities: - High product and brand knowledge - Account management for high priority clients - Overseeing account management team - Building relationships with clients, suppliers and media contacts - Specifically responsible for the Salesforce department's KPIs and team morale - Developing client base and monitoring customer retention levels - Contributing towards staff appraisals and business plans - Coordinating the Social Media team and responses to customers - Responsible for Trust Pilot invitations and responding to customer reviews
Skills
  • Marketing
  • Social Media Marketing
  • Brand Marketing
  • CRM Experience
  • KPI Reporting
  • Organisation
  • Time Management
  • Multi-tasking
  • Client Retention
  • Trade Marketing
Education
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    T
    1st Class (Hons) International Marketing BAThe University of Westminster
     - London, United Kingdom
    Graduated with First Class Honours. Year 1 Principles of Marketing Consumer Behaviour Business Context Professional Competences Perspectives on Organisations French Year 2 Principles of International Marketing Global Markets Marketing Metrics and Analysis Marketing Research Brands and Branding Business Research and Professional Practice French Year 3 Strategic Perspectives International Marketing Planning and Practice Cultural Marketing Marketing Communications Digital and Direct Marketing PR and Sales Promotions Dissertation - How Marketing Communication Channels compare to each other and influence purchasing decisions among young adults.