About me

Enthusiastic about great customer service, I genuinely get a buzz from problem solving and giving 10/10 world class customer service.

QuestionsProjectsExperienceTeam

Work history

Customer Operations AdvisorMonzo
Nov 2018London, United KingdomFull Time
Customer Service support for everyday banking needs.
Technical ExpertApple
Aug 2014 - Feb 2019London, United KingdomFull Time
Technical support for mobile iOS devices. iPhone and iPad repairs, software troubleshooting. Appointment handling and after purchase support

Skills

• Customer Care
• Customer Experience
• Customer Facing
• Customer Focused
• Customer Service
• Phone Skills
• Problem Solving
• Proactive
• Complaints Handling
• Banking

Education

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Bachelor of Arts (BA) Middlesex University School of Art & Design
Jun 2008 - May 2011Enfield, United Kingdom
Studied : Fashion Design, Styling & Promotion : involving fashion photography, marketing, advertising, and design.

Awards

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BronzeDuke of Edinburgh
Duke of Edinburgh’s Award completed to Bronze level while at Royal Air Force Air Cadets