Work history
E-commerce Operations Assistant
• Managing and maintaining products by liaising with the merchandising department, gathering all the relevant product information and details from the buying department and creating product uploads throughout the season to keep stock offering current and up-to-date.
• Produce and analyse reports to investigate the best-selling products and underperforming products across all categories and departments, bringing any queries or issues to the attention of the buying, merchandising and online trading teams.
• Maintaining the visual merchandising of the website by using relevant reports to ensure the best-sellers across departments are online and ensuring that we have alternative products attached to each product.
• Managing the relationship between Trotters and the product photographers by being the main liaison, and maintaining a consistent photographic standard.
Customer Service & E-commerce Fulfilment Assistant
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• Maintaining customer relationships through answering telephone calls and e-mails quickly and professionally to ensure a high-level of customer service regardless of the issue or query.
• Managing of online and actual stock levels in order to protect the accuracy of online orders placed.
• Accurate processing of online orders to meet all delivery requirements.
• The creation of procedures and processes to ensure a smooth order process for the business and customer alike.
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Skills
- Excel
- Office
- Powerpoint
- Word
- Social Media
- E-commerce
- Html Coding
- Basic Photoshop Skills
- E-commerce Products
Education
Philosophy BA
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