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• Managing and maintaining products by liaising with the merchandising department, gathering all the relevant product information and details from the buying department and creating product uploads throughout the season to keep stock offering current and up-to-date. • Produce and analyse reports to investigate the best-selling products and underperforming products across all categories and departments, bringing any queries or issues to the attention of the buying, merchandising and online trading teams. • Maintaining the visual merchandising of the website by using relevant reports to ensure the best-sellers across departments are online and ensuring that we have alternative products attached to each product. • Managing the relationship between Trotters and the product photographers by being the main liaison, and maintaining a consistent photographic standard.
• Maintaining customer relationships through answering telephone calls and e-mails quickly and professionally to ensure a high-level of customer service regardless of the issue or query. • Managing of online and actual stock levels in order to protect the accuracy of online orders placed. • Accurate processing of online orders to meet all delivery requirements. • The creation of procedures and processes to ensure a smooth order process for the business and customer alike.
• Writing, proof-reading and editing copy. • Considered scheduling of blog and social media posts, and newsletter mail outs, in order to maximise customer service potential. • Creating and developing relationships with stocked brands to deliver informative and accurate newsletters and blog posts. • Developing the mailing list capacity in order to generate a focus on particular customer groups for both targeted and general newsletters in an effort to increase an interest in products, footfall into stores and general sales online and in stores.
• Maintaining customer relationships through answering telephone calls and e-mails quickly and professionally to ensure a high-level of customer service regardless of the issue or query. • Efficient and practical problem solving so that an issue or query can be resolved with minimal disruption or inconvenience for the customer. • Prioritising of a customer’s needs in order to deliver a detailed and thorough customer service experience, that mutually benefits the customer and the business.