Experienced and driven creative professional with expertise in Marketing, Client Acquisition, and UX/UI. Skilled in collaborating with various levels and departments across organizations to achieve a myriad of objectives. Instrumental in streamlining client-facing communication and formulating out-of-the-box solutions for multifaceted problems.
Work history
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Help Desk SupervisorThe New School
New York, United StatesFull Time
Set and ensure high-quality customer service standards and enhance productivity through team-building, training, and optimization of employee skills
Streamline service procedures to enable speedy response times to a broad client base
Reduce time taken to resolve service tickets through team strength-building, detailed communication, and delegation
Improve customer satisfaction by optimizing physical and online resource placement and accessibility
Marketing & PR InternWarner Music Group
- New York, United StatesInternship
Maintain knowledge and organization of artist rosters, tour schedules, upcoming events, releases, press dealings, and current industry and competitor trends for weekly team updates
Present creative marketing initiatives for project development and listener acquisition
Compose well-thought business and consumer-facing collateral
Gather and present relevant data and analytics using Nielsen SoundScan and Music Connect
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Skills
- Problem Solving
- Video
- DAW Profficency
- Leadership
- Marketing
- Abobe Creative Suite
- Microsoft Office
- Social Media
Education
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Bachelor of Arts (BA) The New School
- New York, United States
Major: The Contemporary Music program at Lang emphasizes innovative musical thinking and music-making in The New School's tradition of progressive education and experimentation in the arts. Explore the global diversity of contemporary music, examining topics including popular music, music history, theory, and criticism, and the evolving technologies used in composing, producing, performing, and listening.
Minor: The Culture and Media program at Lang analyzes media as it relates to and affects diverse dimensions of culture, including politics, economics, business, education, art, and entertainment. Gain the critical research and production tools needed to understand historical and contemporary media landscapes and cultural narratives.
Awards
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Sekou Sundiata AwardThe New School
This award commemorates Sekou Sundiata, a remarkable teacher, poet, and performance artist. During Sekou’s twenty years at Lang (The New School), he inspired students to reflect on the world around them and to recognize the power of creative expression in shaping and affirming society, culture, and politics. This award recognizes an exceptional student-created project in the arts.