About me
I would describe myself as determined and industrious, and I’m very much looking forward to building a long-term career with you. My key strengths include my discipline, creativity and good communication skills. I will always collaborate well with my colleagues and make sure that customers and clients feel as ease at all times, which will help them to trust the company.
I have the background to match this industry and the role I have applied for, I’m very passionate about this work and most importantly, I already have the qualities to match the essential criteria listed on the job description. The knowledge that I have gained over the years - I believe - will add significant value to your company.
Work history
E-Commerce Administrator: Social Media Marketer/Copywriter
London, United KingdomFreelance
• Created marketing and social media campaigns and strategies, including budget planning, content ideation, and
implementation schedules.
• Ensured brand consistency in marketing and social media messages by working with various company department
members.
• Exceeded sales goals by an average of 13% in 2019 by implementing ticketing systems and computerised inventory
• Collected customer data and analysed interactions and visits, plus utilised this information to create comprehensive
reports and improve future marketing strategies.
• Grew email subscriber list from 25 to 600 in 6 months without expanding the monthly budget.
• Expanded company social media presence into new social media platforms, plus increases presence on existing
platforms including Facebook, TikTok, and Instagram.
• Researched and monitored activity of competitors.
• Created and distributed engaging written or graphic content in the form of e-newsletters, web page, blog content and
social media messages.
• Responsible for social posting and reporting.
• Directed homepage updates in line with marketing calendar and sales opportunities.
• Reviewed and edited written content across clients for social media and blogs
• Pitched article ideas
• Implemented SEO and copywriting practices that improved organic search traffic to website by 48%.
• Developed strategies to improve the quality of written content
• Maintained internal guidelines for social copy and blog posts
• Successfully carried out a 10% discount on all products and goods resulting in multiple savings for the company
S
S
Community ManagerSocialbear
- London, United KingdomFreelance
• Obtained copywriting and proofreading skills
• Acquired knowledge of Customer Service for high profile clients
• Responded to customers in a timely manner
• Utilised Slack, Google Suite, Microsoft Teams and other collaboration tools
• Displayed passion for delivering excellent customer service
• Managed, briefed and coordinated customer service responses generated from client accounts on a daily basis.
• Reported issues into Training and Accounts Managers.
• Managed the day-to-day Customer Service on the client Freshdesk accounts.
• Effectively responded to all Customer Service responses.
• Time-tracked and reported on client social media account usage.
• Pro-actively escalated and spotted potential PR threats, and followed moderation briefs.
• Initiated and sustained relationships with clients and prospects, as assigned by Account Manager
+ Show more
Skills
- SEO
- Copywriting
- Adobe Photoshop
- Wordpress
- Microsoft Office
- Proofreading