Amba O
Available

Amba O

London, United Kingdom
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Pip Jamieson
Tamryn Kerr
Christopher Montengo
Amba O
Available

Amba O

London, United Kingdom
About me
I would describe myself as determined and industrious, and I’m very much looking forward to building a long-term career with you. My key strengths include my discipline, creativity and good communication skills. I will always collaborate well with my colleagues and make sure that customers and clients feel as ease at all times, which will help them to trust the company. I have the background to match this industry and the role I have applied for, I’m very passionate about this work and most importantly, I already have the qualities to match the essential criteria listed on the job description. The knowledge that I have gained over the years - I believe - will add significant value to your company.
Work history
    E-Commerce Administrator: Social Media Marketer/Copywriter
    London, United KingdomFreelance
    • Created marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules. • Ensured brand consistency in marketing and social media messages by working with various company department members. • Exceeded sales goals by an average of 13% in 2019 by implementing ticketing systems and computerised inventory • Collected customer data and analysed interactions and visits, plus utilised this information to create comprehensive reports and improve future marketing strategies. • Grew email subscriber list from 25 to 600 in 6 months without expanding the monthly budget. • Expanded company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, TikTok, and Instagram. • Researched and monitored activity of competitors. • Created and distributed engaging written or graphic content in the form of e-newsletters, web page, blog content and social media messages. • Responsible for social posting and reporting. • Directed homepage updates in line with marketing calendar and sales opportunities. • Reviewed and edited written content across clients for social media and blogs • Pitched article ideas • Implemented SEO and copywriting practices that improved organic search traffic to website by 48%. • Developed strategies to improve the quality of written content • Maintained internal guidelines for social copy and blog posts • Successfully carried out a 10% discount on all products and goods resulting in multiple savings for the company
    S
    S
    Community ManagerSocialbear
     - London, United KingdomFreelance
    • Obtained copywriting and proofreading skills • Acquired knowledge of Customer Service for high profile clients • Responded to customers in a timely manner • Utilised Slack, Google Suite, Microsoft Teams and other collaboration tools • Displayed passion for delivering excellent customer service • Managed, briefed and coordinated customer service responses generated from client accounts on a daily basis. • Reported issues into Training and Accounts Managers. • Managed the day-to-day Customer Service on the client Freshdesk accounts. • Effectively responded to all Customer Service responses. • Time-tracked and reported on client social media account usage. • Pro-actively escalated and spotted potential PR threats, and followed moderation briefs. • Initiated and sustained relationships with clients and prospects, as assigned by Account Manager
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Skills
  • SEO
  • Copywriting
  • Adobe Photoshop
  • Wordpress
  • Microsoft Office
  • Proofreading
Education
    A
    A
    CopywritingAlison
     - London, United Kingdom
    K
    K
    BachelorKingston University
     - Kingston upon Thames, United Kingdom