About me
I’m a conscientious, hardworking and enthusiastic team player with 5.5 years of experience in the travel industry, looking for an opportunity to break into the creative industry.
Work history
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Sales ConsultantOliver's Travels
London, United KingdomFull Time
Roles and Responsibilities:
• Provide a high level of customer service to clients.
- Built long-term client relationships through strong communication, attention to detail leading to repeat business etc.
- Met and exceeded client’s expectations to ensure service was consistently maintained to the highest of standards
• To expediently, professionally and politely answer all telephone calls, including those overflowing from other teams.
• Respond to all new sales enquiries within 2 hours, be they received via email, online, LiveChat or via telephone message at a conversation rate of 12%.
• To maintain an efficient, professional and friendly relationship with the client throughout the booking process. Maintain regular contact with clients to keep them informed of progress and the status of booking.
• Expert at using Sales Force, Stripe, ITS and internal administration systems.
• Be aware of individual and team sales targets, always working to ensure these are achieved or exceeded.
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Guest Relations ManagerOliver's Travels
- United KingdomFull Time
Role and Responsibilities:
• Maintaining and building relationships with third parties.
• Sharing marketing insights and feedback to third parties ensuring that all parties are striving for a high level of success.
• Day to day interaction with clients and customers.
• Recording and analysing customer and client data to suggest positive changes within the business.
• Leading email campaigns with the intention of increasing sales revenue.
• Summarising and evaluating feedback and reporting this directly to the senior management team on a monthly basis to increase overall company performance.
• Providing a high level of customer service to both clients and customers to ensure all needs are met.
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Skills
- Sales
- Sales Administration
- Sales Management
- Sales Analysis
- Customer Satisfaction
- Customer Service
- Customer Services
- Travel Booking
- Travel Coordination
- Travel Management