Amelia Brosnan
Available

Amelia Brosnan

SalespersonLondon, United Kingdom
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Pip Jamieson
Amelia Brosnan
Available

Amelia Brosnan

SalespersonLondon, United Kingdom
About me
I’m a conscientious, hardworking and enthusiastic team player with 5.5 years of experience in the travel industry, looking for an opportunity to break into the creative industry.
Work history
    O
    O
    Sales ConsultantOliver's Travels
    London, United KingdomFull Time
    Roles and Responsibilities: • Provide a high level of customer service to clients. - Built long-term client relationships through strong communication, attention to detail leading to repeat business etc. - Met and exceeded client’s expectations to ensure service was consistently maintained to the highest of standards • To expediently, professionally and politely answer all telephone calls, including those overflowing from other teams. • Respond to all new sales enquiries within 2 hours, be they received via email, online, LiveChat or via telephone message at a conversation rate of 12%. • To maintain an efficient, professional and friendly relationship with the client throughout the booking process. Maintain regular contact with clients to keep them informed of progress and the status of booking. • Expert at using Sales Force, Stripe, ITS and internal administration systems. • Be aware of individual and team sales targets, always working to ensure these are achieved or exceeded.
    O
    O
    Guest Relations ManagerOliver's Travels
     - United KingdomFull Time
    Role and Responsibilities: • Maintaining and building relationships with third parties. • Sharing marketing insights and feedback to third parties ensuring that all parties are striving for a high level of success. • Day to day interaction with clients and customers. • Recording and analysing customer and client data to suggest positive changes within the business. • Leading email campaigns with the intention of increasing sales revenue. • Summarising and evaluating feedback and reporting this directly to the senior management team on a monthly basis to increase overall company performance. • Providing a high level of customer service to both clients and customers to ensure all needs are met.
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Skills
  • Sales
  • Sales Administration
  • Sales Management
  • Sales Analysis
  • Customer Satisfaction
  • Customer Service
  • Customer Services
  • Travel Booking
  • Travel Coordination
  • Travel Management