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• Maintaining visual merchandising and merchandising standards and guidelines • Drives sales and delivering a high standard customer service • Lead by example, demonstrating and encouraging high standards in all areas while developing Sales Assistants / Advisors to do the same • Maximizing all sales opportunities by focusing on sales and service to achieve agreed company and personal targets set by the company and the store management team • Understanding and achieving store KPIs, including daily/ weekly / monthly Sales target/ Conversion rate/ ATV/ Mystery shop percentage • Dealing with customer / client complaints • Constantly and proudly promoting one of the most popular urban/contemporary stores in central London. • Upholding an advanced level of product knowledge of a large number of brands throughout all departments within the store.
Winner of the Warner Brothers Best Production Design Award at the University of Hertfordshire Visions Festival