Amy Farrell

Community Operations Manager

Level
Junior
Location
London, United Kingdom
Availability
Locked Pro Plan feature
Professions
-

Skills

  • Events
  • Film
  • Marketing PR
  • Music
  • Creative Event
  • Live Event
  • Music Event
  • Administration
  • Event Execution
  • Event Organisation
  • MS Office
  • Mac
  • Photography
  • Customer Service
  • Meeting Deadlines
  • Technologies
  • Organisation
  • Custome Service
  • Copywriting
  • Troubleshooting
  • Team Coordination

Companies I’ve worked with

  • onefinestay

    onefinestay

    • Retail
  • Bumble

    Bumble

    • Technology
  • b

    bubble babysitting app

    • A

      AELTC

      Work history

      Currently

      Community Operations Manager

      Bumble

      Dec 2018
      • London, United Kingdom
      • Full Time
      • Community Operations Manager @ MagicLab/Bumble Responsible for a global team of over 50 freelancers.

      2018

      Player Desk Assistant

      AELTC

      Jun 2018 - Jul 2018
      • London, United Kingdom
      • Full Time
      • Recurring role in the lead up and during The Championships (Wimbledon) 2017-2018. Accreditation & ticketing for players, teams and guests.

      2018

      Marketing & Operations

      bubble babysitting app

      Dec 2017 - Nov 2018
      • London, United Kingdom
      • Full Time
      • Growth marketing and operations for bubble the babysitting app. - Sitter recruitment project - recruiting sitters to the app in non London areas - Instagram page management and influencer outreach - Events and sponsorships - Sitter engagement/community management - Growth marketing in non London areas with a parent acquisition focus

      2017

      Oct 2017 - Dec 2017
      • London, United Kingdom
      • Full Time
      • bubble is an on-demand mobile app, connecting parents with the babysitters trusted by their friends. The app allows users to find, vet, book and pay their sitters all in a few taps. Day to day operations and customer service supporting the smooth running of the app. Ensuring bookings are accepted, resolving any issues and running the background checking process for our sitters.

      2018

      Event Hospitality Manager

      AEG Europe

      Oct 2016 - Nov 2018
      • London, United Kingdom
      • Freelance
      • Managing level 3 of the O2 arena which consists of 48 privately owned suites on event days. Major event experience includes ATP World Tour Finals, BRIT awards, NTA awards, C2C Music Festival, NBA London Global Games. Responsible for the whole level as well as the hosts and hostesses team and security staff. As an escalation point often I have to troubleshoot efficiently and resolve often major complaints in a way which benefits all parties involved.

      2016

      Service Intern

      onefinestay

      May 2016 - Sep 2016
      • London, United Kingdom
      • Internship
      • As service intern my responsibilities included: - Managing phone and email communications with guests before they arrive, ensuring a seamless experience and finding solutions to any hiccups. - Communicating with guests, hosts and field teams to ensure the day runs smoothly and everyone is in the right place, at the right time. - Ensuring accuracy of booking details and making sure guests have everything they need in advance of their stay. - Problem-solving – foreseeing and resolving issues that could have impacted the guest experience. - Communicating with all teams involved to ensure the arrivals process runs smoothly and everyone is in the right place, at the right time. - Making decisions on-the-fly to ensure that requests requiring immediate attention were effectively delivered with a careful eye on our operational costs. - Service recovery for guests in stay when things didn't go to plan to ensure a high guest NPS score.

      2016

      Suite Hostess

      AEG Europe

      Mar 2015 - Sep 2016
      • London, United Kingdom
      • Freelance
      • Suite hostess within the O2 arena, responsible for a section of the VIP suites ensuring the safety of guests and maintaining the highest level of customer service to ensure guests are having an amazing experience. Also a point of contact for our guests if any ticketing or logistical issues arise. This role has taught me a great deal about the running of live events and problem solving.

      Education

      2017

      BA(Hons) Music for Media

      Ravensbourne University London

      Sep 2014 - Jun 2017
      • London, United Kingdom
      • 2:1 in Music for Media

      2014

      A Levels in Music Technology, Philosophy, History and Photography (AS

      Strodes College

      Sep 2012 - Jun 2014
      • London, United Kingdom
      • A Levels

      2012

      11 Gcse‘s (including English and Maths) 3 A*s 6 A’s 2 B’s

      Gumley House Convent School

      Sep 2007 - Jun 2012
      • London, United Kingdom
      • GCSEs