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Amy Farrell

Event Hospitality Manager

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  • LevelJunior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsMusician - Opps & Admin Professional - Event Manager

Skills

  • Events
  • Film
  • Marketing PR
  • Music
  • Creative Event
  • Live Event
  • Music Event
  • Administration
  • Event Execution
  • Event Organisation
  • MS Office
  • Mac
  • Photography
  • Customer Service
  • Meeting Deadlines
  • Technologies
  • Organisation

Work history

Currently

Event Hospitality Manager

AEG Europe - The O2

Oct 2016
  • London, United Kingdom
  • Freelance
  • I have recently completed training to manage level 3 of the O2 arena which consists of 48 privately owned suites. In this role I am responsible for the whole level as well as the hosts and hostesses (totaling 7 staff). I now regularly take on managerial shifts when required. As an escalation point often I have to troubleshoot efficiently and resolve often major complaints in a way which benefits all parties involved.

Currently

Suite Hostess

AEG Europe

Mar 2015
  • Freelance
  • Suite hostess within the O2 arena, responsible for a section of the VIP suites ensuring the safety of guests and maintaining the highest level of customer service to ensure guests are having an amazing experience. Also a point of contact for our guests if any ticketing or logistical issues arise. This role has taught me a great deal about the running of live events and problem solving.

2016

Service Intern

onefinestay

May 2016 - Sep 2016
  • London, United Kingdom
  • Internship
  • As service intern my responsibilities included: - Managing phone and email communications with guests before they arrive, ensuring a seamless experience and finding solutions to any hiccups. - Communicating with guests, hosts and field teams to ensure the day runs smoothly and everyone is in the right place, at the right time. - Ensuring accuracy of booking details and making sure guests have everything they need in advance of their stay. - Problem-solving – foreseeing and resolving issues that could have impacted the guest experience. - Communicating with all teams involved to ensure the arrivals process runs smoothly and everyone is in the right place, at the right time. - Making decisions on-the-fly to ensure that requests requiring immediate attention were effectively delivered with a careful eye on our operational costs. - Service recovery for guests in stay when things didn't go to plan to ensure a high guest NPS score.

Education

2017

BA(Hons) Music for Media

Ravensbourne

Sep 2014 - Jun 2017
  • London, United Kingdom

2014

A Levels in Music Technology, Philosophy, History and Photography (AS

Strode’s College

Sep 2012 - Jun 2014
  • A Levels

2012

11 Gcse‘s (including English and Maths) 3 A*s 6 A’s 2 B’s

Gumley House Convent School

Sep 2007 - Jun 2012
  • GCSEs