You can only message people who are following you. If you’d like to message this person, simply join our Recruiter Pro Plan.
I have recently completed training to manage level 3 of the O2 arena which consists of 48 privately owned suites. In this role I am responsible for the whole level as well as the hosts and hostesses (totaling 7 staff). I now regularly take on managerial shifts when required. As an escalation point often I have to troubleshoot efficiently and resolve often major complaints in a way which benefits all parties involved.
Suite hostess within the O2 arena, responsible for a section of the VIP suites ensuring the safety of guests and maintaining the highest level of customer service to ensure guests are having an amazing experience. Also a point of contact for our guests if any ticketing or logistical issues arise. This role has taught me a great deal about the running of live events and problem solving.
As service intern my responsibilities included: - Managing phone and email communications with guests before they arrive, ensuring a seamless experience and finding solutions to any hiccups. - Communicating with guests, hosts and field teams to ensure the day runs smoothly and everyone is in the right place, at the right time. - Ensuring accuracy of booking details and making sure guests have everything they need in advance of their stay. - Problem-solving – foreseeing and resolving issues that could have impacted the guest experience. - Communicating with all teams involved to ensure the arrivals process runs smoothly and everyone is in the right place, at the right time. - Making decisions on-the-fly to ensure that requests requiring immediate attention were effectively delivered with a careful eye on our operational costs. - Service recovery for guests in stay when things didn't go to plan to ensure a high guest NPS score.