About me
Committed, proactive, and highly organized professional with significant
experience working for a fast-paced and forward thinking Modern and
Contemporary Art and Design brand. Substantial experience providing
key support to auction house and gallery operations, in both a front of
house and administrative capacity. Proven ability to work as an integral
member of a cross-functional team, both nationally and internationally.
Exceptional communications and interpersonal skills, with a nimble
work ethic. Able to seamlessly interact with clients of all levels, to
ensure the delivery of outstanding client service at all times. Excels
in team-oriented and creative environments.
Work history
Client Services Representative
Representation of a rapidly expanding global art organization on an
international level, in London, Hong Kong and Geneva.
Daily, exhibition, and auction administration; applied expertise in
internal data programs to maintain and manage internal systems to
review, add to or modify information on our client database relating to
auctions and events; data-entry to amend client contact information
and add any new client knowledge to internal systems; correspondence
management; research for important client events; assisting with events
in partnership with Museums and Galleries, liaising with those involved
internally and externally.
Field client enquiries by telephone, email and in-person utilizing company,
market and industry knowledge to create good client relationships;
maintain and track executive and specialist meetings and press
appointments; ensure currency and accuracy of public calendar; update
and maintain contact/VIP mailing list, catalogue inventory, and press
reviews; key contact for all mail delivery services, international or local.
Key liaison between Auction staff, visitors and client, providing superior
levels of client services at all times; adhering to strict confidentiality
standards and discretion during all pre and post-sale processes.
Key contributor in organizing the execution of events held at the
Auction house; responsibilities on auction days including bid
registration, entry clerking and auction display.
Training and management of new employees, including responsibility
for scheduling and assigning duties to guarantee both the smooth
running of the team internally whilst always ensuring a high standard is
presented externally.
Various
-
Pictures Department, August 2013 – May 2014
Saleroom Assistant, November 2012 – August 2013
Intern, Contemporary & Urban Art Department, August 2012 – November 2012
Internal progression within a market-leading arts organisation.
Administrative assistance, keeping all sale paperwork up to date and
appropriately filed. Analytical approach when assisting with catalogue
preparation including archival research and proof-reading; adhering to
strict confidentiality standards and discretion.
Providing the highest quality experience for all clients during sale views,
company events and exhibitions. Personable and approachable with a
strong mind on company and current market best practice, always with
an aim to surpass them by going above and beyond what is required of
me, providing assistance in any aspect of the business as needed.
Property management and care; meeting business objectives for the safe
transferral of artworks to national and international clients. Supervising
photography and safe movement of artworks within company premises,
including cataloguing and small maintenance works. Key contributor
in the coordination of sale views and sale days, working interdepartmentally
to overcome, and pre-empting any possible, obstacles
quickly and succinctly, meeting performance objectives on a daily basis.
Accountability for high value artworks, at times in physical and fastpaced
environment, requiring an efficient approach to daily tasks and
an ability to prioritize a heavy workload; maintaining high standards of
presentation, professionalism and outstanding client service at all times.
Strong knowledge of internal data systems, quickly learned through a
proactive approach and use of initiative.
Skills
- Events
- Visual Arts
- Excel
- Office
- Word
- Client Service
Education
History of Art
-
A-levels, GCSE
-