Amy Laiker

Client Services Representative


About me

Committed, proactive, and highly organized professional with significant experience working for a fast-paced and forward thinking Modern and Contemporary Art and Design brand. Substantial experience providing key support to auction house and gallery operations, in both a front of house and administrative capacity. Proven ability to work as an integral member of a cross-functional team, both nationally and internationally. Exceptional communications and interpersonal skills, with a nimble work ethic. Able to seamlessly interact with clients of all levels, to ensure the delivery of outstanding client service at all times. Excels in team-oriented and creative environments.


  • Events
  • Visual Arts
  • Excel
  • Office
  • Word
  • Client Service

Work history


Client Services Representative


Apr 2014
  • Representation of a rapidly expanding global art organization on an international level, in London, Hong Kong and Geneva. Daily, exhibition, and auction administration; applied expertise in internal data programs to maintain and manage internal systems to review, add to or modify information on our client database relating to auctions and events; data-entry to amend client contact information and add any new client knowledge to internal systems; correspondence management; research for important client events; assisting with events in partnership with Museums and Galleries, liaising with those involved internally and externally. Field client enquiries by telephone, email and in-person utilizing company, market and industry knowledge to create good client relationships; maintain and track executive and specialist meetings and press appointments; ensure currency and accuracy of public calendar; update and maintain contact/VIP mailing list, catalogue inventory, and press reviews; key contact for all mail delivery services, international or local. Key liaison between Auction staff, visitors and client, providing superior levels of client services at all times; adhering to strict confidentiality standards and discretion during all pre and post-sale processes. Key contributor in organizing the execution of events held at the Auction house; responsibilities on auction days including bid registration, entry clerking and auction display. Training and management of new employees, including responsibility for scheduling and assigning duties to guarantee both the smooth running of the team internally whilst always ensuring a high standard is presented externally.




Jul 2012 - May 2014
  • Pictures Department, August 2013 – May 2014 Saleroom Assistant, November 2012 – August 2013 Intern, Contemporary & Urban Art Department, August 2012 – November 2012 Internal progression within a market-leading arts organisation. Administrative assistance, keeping all sale paperwork up to date and appropriately filed. Analytical approach when assisting with catalogue preparation including archival research and proof-reading; adhering to strict confidentiality standards and discretion. Providing the highest quality experience for all clients during sale views, company events and exhibitions. Personable and approachable with a strong mind on company and current market best practice, always with an aim to surpass them by going above and beyond what is required of me, providing assistance in any aspect of the business as needed. Property management and care; meeting business objectives for the safe transferral of artworks to national and international clients. Supervising photography and safe movement of artworks within company premises, including cataloguing and small maintenance works. Key contributor in the coordination of sale views and sale days, working interdepartmentally to overcome, and pre-empting any possible, obstacles quickly and succinctly, meeting performance objectives on a daily basis. Accountability for high value artworks, at times in physical and fastpaced environment, requiring an efficient approach to daily tasks and an ability to prioritize a heavy workload; maintaining high standards of presentation, professionalism and outstanding client service at all times. Strong knowledge of internal data systems, quickly learned through a proactive approach and use of initiative.



History of Art

Edinburgh University

Aug 2008 - Apr 2012


    A-levels, GCSE

    Bancrofts School

    Aug 2000 - Jun 2008