Newcastle university student currently looking for a placement opportunity. I’m currently aiming and on track for a 1st in my Business Management degree.
I'm friendly, hardworking, and always open to new challenges and opportunities to help launch myself into the business industry and welcome any suggestions.
I’m an honest and dedicated person capable of delivering a premium customer service experience. I take pride in all visual standards whether it’s presenting the workplace or myself.
I’m someone to rely on as out of the 4 years I’ve been employed I have never phoned in sick or missed a shift. I deal well in high-paced environments as I’m very organised, digitally engaged, and great at problem-solving using my initiative.
I have a slight shopping problem as I am a serial high-end fashion shopaholic. I often find myself spending a fortune on orders from Selfridges or YOOX to reward myself for bare minimum tasks such as washing a dish. It is a problem I recognise and I am actively working on improving it but I guarantee this addiction will only motivate me to excel and work to the best of my abilities in order to fund my problem.
Projects
- University digital business assignment - achieved 73%The brief for this 1st-year assignment stated to create a poster on a company and a digital business concept of my choice, I achieved a 1st for hitting all the brief discussion points, explanations, creativity in sources and presentation, and enthusiasm within the commentary.
Work history
V
V
Sales AssociateVictoria's Secret
Newcastle upon Tyne, United KingdomPart Time
- Capable of adapting to new Covid-19 measures and learning new procedures quickly and effectively, allowing me to limit detrimental effects to the operations of the business.
- Provide luxury customer service throughout every transaction as well as supervising and training new employees so we can uphold the high standard of service we are known for.
- Stock levels were low due to Covid-19 restrictions, but this only enhanced my ability to upsell and it also benefited my product knowledge through offering alternatives.
- Responsible for particular visual merchandising.
- Highest achiever on the sales board measured by transaction value.
- Lead bra expert in the fitting room, responsible for managing other associates and
ensuring the perfect fit is delivered in every fitting.
- Trained to deliver a premium customer service and persuasive up-selling skills to help
increase store conversion and average transaction value.
- Out of 6000 applicants, 50 associates including myself were successful in our
applications to be the first employees of the new store opening in Newcastle.
- Punctilious and Scrupulous attention to potential theft situations and using safe prevention methods.
Sales associateKurt Geiger Ltd
- Newcastle upon Tyne, United KingdomPart Time
- Confident sole trading to an exceptional standard.
- Constructing the trade report for branch 936 including relevant sales figures, targets
for improvement and acknowledging areas of the team’s success and then collating the trade reports for all the branches in the North East in an excel spreadsheet for the regional manager, identifying any missing reports or issues and updates then sending it before the Sunday deadline.
- Ensuring the mystery shop standard is met with all customers to keep a constant, professional service clients can rely on while using the iPod to help push every sale to achieve targets and customer satisfaction.
- Maintaining SHINE standards in the front and back of house which keeps everything organised and operating at maximum efficiency.
- Logging and tracking daily turnover, filling out targets and batching sheets, processing deliveries and completing CVS orders.
- Capable of meeting deadlines with trade reports, emails, floor layouts, daily tasks, deliveries and markdowns or mark-ups.
- I passed my brand ambassador training with only one question wrong and received 97%.
- Confident using digital company software’s such as REX, KG multichannel, and other packages such as Microsoft and the DPD website to book deliveries.
Skills
- Project Co-ordination
- Time Management
- Microsoft Officce
- Admin Skills
- KPI Reporting
- Creative
- Customer Engagement
- Visual Merchandising
- Team Building
- Audience Engagement
Education
T
T
Business ManagementThe University of Newcastle
Newcastle upon Tyne, United Kingdom
Module content includes:
- Management and Organisation - Giving
an insight into motivation and performance.
- Digital Business - ICT skills such as understanding and using functions in excel to highlight wanted data such as pivot tables and slicers and basic lessons in coding.
- Global Business and Marketing - Understanding the makings of successful marketing.
- Accounting and Financing - Basic knowledge about double-entry bookkeeping and balance sheets.
- Operations and Strategy management - Allowing me to understand vital operations for business survival and success.
Awards
Brand ambassadorKurt Geiger Ltd
I passed my brand ambassador training with only one question wrong and received 97%. It tests us on the brand's ethics, values, customer service scenarios, and the brand's internal standards to maintain luxury such as the SHINE standards.