About me
I am a highly motivated, energetic, outgoing and creative person. I am enthusiastic about my work and genuinely enjoy seeing the effort that I put in turn into a successful outcome. I pride myself on helping everyone around me develop together with me, as my work ethos tends to be contagious.
I believe in working smart and creatively solving complex problems by using divergent thinking. I honestly believe the best training is hands on training, as being able to quickly learn and adapt are my strongest suits.
Having worked various jobs, I've acquired an invaluable set of skills such as: high attention to detail, commercial awareness, team work, active listening & communication, critical thinking & independent thinking, pressure handling, organisation and great time management skills.
All these skills lead to me developing an excellent work ethic which is illustrated below.
Work history
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Sales & Events CoordinatorFuller's
London, United KingdomFull Time
⬥ Using the phone filtering system, would tend to all evens related calls.
⬥ Using Outlook for any communication with clients and businesses, as well as a complex booking system called Collins (Design My Night), and its integrated email system.
⬥ Monitor and address all reviews left on online platforms (Google, TripAdvisor etc.).
⬥ Hold daily meetings with the managers regarding upcoming events and other issues such as client feedback from private events.
⬥ Create and update a binder for the management & Head Chef with weekly events and their pre-orders and requirements.
⬥ Generate previous years sales reports in Excel for the General Manager to forecast the percentage of business growth.
⬥ Issue invoices/commission invoices to companies, as well as refunds if needed, whilst liaising with our accounts team.
⬥ Handle all Travel Trade business. Liaise with different companies that organise group tours to handle menu choices & dietary requirements for the groups, as well as payments.
⬥ Inform the Deputy Manager of drink stocks needed for the week based on pre-orders received.
⬥ Organise and invite existing clients and new clients to showcases in the pub. Create and edit slides in Power Point to showcase event spaces for the clients.
⬥ Work alongside the Events Manager in creating new relationships with businesses, as well as maintaining the previously attained lengthy relationships with regulars.
⬥ Organise displays and advertising stations around the pub for specific events such as St. Patrick's Day, sporting events (Rugby/Football World Cup, London Marathon etc.), Valentine's Day, Christmas etc.
⬥ Take photo/videos and edit them to fit different social media channels.
⬥ Creating and designing posters on Canva (an online graphic design platform) for events in the pub and/or promotions for our hotel, designing menus and business cards for the pub.
SPECIAL DUTIES
⬥ Acted as replacement for the Events Managers for a couple of months, and trained the new Events Manager in using our systems and how it all works.
⬥ Organised numerous vip full venue private hires. Clients varied from big name companies, to sporting teams and investors (Yearly NFL event in London held at our pubs).
⬥ Received hotel training in order to help for a few months with the newly opened pub's hotel. Proceeded to work at reception and manage banking and stocks, whilst still doing my duties as Sales & Events Coordinator. Had to train the hired receptionists before returning to my day to day job in events.
⬥ Assisted the Events Manager in organising weddings.
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Hostess/EventsFuller's
- London, United KingdomFull Time
As a Hostess, I was mainly based by the main entrance. By being the friendly face customers first saw when entering the pub, I helped them create a positive first impression of the establishment and our standard of service. Some of the responsibilities and extra work I've taken on as a Hostess facilitated my progression into the Sales & Events Coordinator, and are listed below:
⬥ Provide a memorable experience to all customers, and communicate any special requests to the waiting staff and bar staff, as well as keeping an eye on the private events and make sure customers are pleased with the outcome, if they have any feedback.
⬥ Add/edit bookings on Collins, add special requests from customers received via email or phone, generate place cards through the system etc.
⬥ Generate booking information sheets from Collins for the front of house staff, as well as the kitchen staff. These sheets contained customer details, time/type of bookings, areas allocated, notes, special requirements and setups, as well as pre-orders.
⬥ Add customer pre-orders of food & drinks to the till.
⬥ Answer all phone calls and take bookings or add information to the pre-existing bookings, answer any questions regarding the pub, location, capacity etc., or direct the customer to the appropriate person within the pub (Events Manager, Manager on duty or General Manager) if required.
⬥ Answer emails on Collins, as well as specific emails allocated to me by the Events Manager on Outlook.
⬥ Reply to reviews left on online platforms (Google, TripAdvisor etc.).
⬥ Design signs/posters needed around the pub by utilising Canva.
⬥ Hold pre-lunch time meetings with managerial staff & Kitchen staff to inform them of any events going on that day, specific preparations needed or special dietary requirements of guests that are attending a private event with us.
⬥ Communicate with the managers and supervisors on duty via walkie-talkies during the shift in order to help with the preparation of events, inform of guest arrivals and assist with any other issues when needed.
⬥ Take payments for deposits over the phone, and issue invoices.
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Skills
- Canva
- Microsoft Office
- Basic Photoshop
- Computer Savvy