Work history
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Technical Support Specialist with French, English and RomanianBitdefender
- Galați, RomaniaFull Time
A gap-year working experience for the cyber-security solution Bitdefender. At my request, I was assigned and managed to work independently on technical cases, mostly avoided by the new employees. I supported the Canadian French line and cleared the backlog by myself, even though my French was not as strong as my English at the beginning. I came with the initiative of creating more French canned responses, which were still being used by the time I returned to the company. I was granted a summer contract, which is a policy exception as the company only seeks permanent employees.
Skills
- Adobe Indesign
- Microsoft Office
- Abobe Illustrator
- Research
- Academic Writing
Education
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Bachelor of Arts (BA) University College London (UCL)
- London, United Kingdom
BA in Comparative Literature with Portuguese
Awards
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First Year PrizeUniversity College London (UCL)
Awarded the First Year Prize by the board of examiners for my performance in the first year at UCL