Anca Pleș

Customer Services Analyst

Level
Mid Level
Location
London, United Kingdom
Availability
Locked Pro Plan feature
Professions
-

Skills

  • Sales
  • Communication Skills
  • Event Planning
  • Team Management
  • Project Management
  • Problem Solving
  • Customer Experience
  • Djing
  • Marketing
  • Event Hosting

Companies I’ve worked with

  • D

    Deutsche Telekom

    • O

      Orange Romania

      • A

        Anca

        • S

          Soundclash

          Work history

          Currently

          Aug 2015
          • London, United Kingdom
          • Freelance
          • https://www.facebook.com/Plesulix https://www.mixcloud.com/plesulix

          2017

          Volunteer

          Soundclash

          Oct 2014 - Sep 2017
          • Romania
          • Freelance
          • Organizing events for promoting drum and bass and jungle music as well as the local djs.

          2017

          Customer Services Analyst

          Deutsche Telekom

          May 2012 - Sep 2017
          • Romania
          • Full Time
          • Monitoring the national and international telecommunications market and delivering accurate and relevant information for the internal client; Undertaking field visits over nine counties to identify local/regional marketing strategies; Creating and implementing reports, presentations and data analysis addressing different points of interest; Working closely and communicating both with product and marketing managers and with fellow field executives in order to keep up to date with the telecom market changes, develop marketing campaigns and constantly exchange feedback.

          2012

          Sales Representative

          Orange Romania

          Dec 2008 - May 2012
          • Romania
          • Full Time
          • Selling and promoting Orange Romania products, services and brand; Providing presentations and technical assistance for products sold; Being the key interface between the customer and Orange; Securing existing customers and prospecting for new ones; Providing back office assistance activities for both business and corporate customers; Problem solving by closely working with other departments; Managing the stocks for both merchandise and POS marketing materials.

          2008

          Regional Corporate Sales Assistant

          Orange Romania

          Jul 2007 - Dec 2008
          • Romania
          • Full Time
          • Delivering accurate and on time monthly and yearly reports of sales achievements for the entire sales team; Providing administrative support for the entire regional team; Assuring and improving the link between the regional sales team and other operational teams; Following-up and checking the accuracy of the new contracts, keeping the sales history of the region and portfolio updated at present, conclude all necessary reports at regional or national level.

          2007

          Sep 2006 - Oct 2007
          • Romania
          • Freelance
          • Created and managed the project and a team of volunteers for organizing the first edition of the International Romani Art Festival (IRAF) - promoting the Romani history, arts and culture, non-discrimination and human rights. IRAF was a one week, free festival, with events such as concerts, theater plays, film screenings, dance and circus lessons, debates and presentations, taking place all over Timisoara’s outdoor and indoor spaces (including the penitentiary). Two more editions followed in different cities of Romania.

          2007

          Customer Care Representative

          Orange Romania

          Dec 2004 - Jul 2007
          • Romania
          • Full Time
          • Providing information on existing customers’ accounts; Promoting and selling Orange Romania products, services and brand; Providing over the phone technical assistance for products sold; Being a key interface between the customer and Orange; Securing existing customers and prospecting for new ones; Providing back office assistance activities for both business and corporate customers; Problem solving by closely working with other departments;

          Education

          2005

          Sep 2001 - Jul 2005
          • Romania

          2001

          Sep 1997 - Jul 2001
          • Romania