About me

Experienced Operations professional with a demonstrated history of working in the leisure, travel & tourism industry, specialising in the smooth running of client experiences, services and office organisation. My experience has taught me to manage multiple events and projects at any one time, the ability to prioritise and adhere to deadlines. Keeping the team and Directors organised, prioritised and less stressed is how I made things happen, ensured processes are being followed and teams are facilitated to improve these processes. I practice a streamlined, intuitive approach to assistance, resting on empathy, efficiency and precision. Skilled in end to end event management, building client and stakeholder rapport, negotiation and travel management. My key strengths include a strong eye for detail and excellent customer service. I enjoy helping people and I have a passion for coordinating seamless projects. I believe that my experience, professionalism, and proactive demeanour are a perfect match for the many hats that any Ops position requires.

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Work history

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Travel & Events ManagerSmoothRed
Jul 2019 - Sep 2020London, United KingdomFull Time
• Heading and planning of corporate events, incentives, wine tasting events, trips and other ad hoc projects. • Daily reviewing and proofing print & digital documents from three cross-functional teams. • Troubleshooting client issues by acting as the first operational point of contact for all travel queries (phone/email/video). • Implementing new strategies on social media campaigns to achieve desired results using data from Google Analytics. Key Achievements • Transitioned the ops team to a paperless practice and slashed office expenditure by 22% in 10 months, creating extra budget for team socials. • Managed a 5-member team and coordinated with 3 business partners toward the successful launch of the SmoothRed Travel App. • Introduced a new task management system to ensure that everyone was able to effectively manage their workload and ensure all deadlines were met. • Successfully delivered hundreds of trips, with a £1m turnover and margins increasing from 35%-42% in 6 months (prior to the ongoing pandemic).
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UK & Ireland Reservations ManagerEmerald Elite
May 2017 - Jul 2019Dublin, IrelandFull Time
• Achieved over 95% 5-star service ratings by building and developing B2B relationships with hotels, restaurants, attractions, and other luxury suppliers in Ireland and the UK. • Managed all reservations financial processes by preparing invoices, making payments and reconciling bank accounts on Xero. • Coordinated the company's vehicle fleet and associated driver’s schedules. • Recruited and on boarded 2 new employees. • Enhanced the sales staff’s product knowledge by supplying detailed destination training.

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Skills

• Problem Solving
• Event Administration
• Operations
• Budgeting
• Planning
• Customer Service
• Research
• Booking Management
• Schedule Coordinating
• Microsoft Excel