Projects
- Coffe appI embarked on a project to design a high-fidelity prototype for a coffee shop order display. The challenge was to create a seamless, intuitive, and engaging mobile experience that allows users to easily order their favourite coffee and accompanying products. This project spanned the entire UX process, from conducting a competitive analysis to developing the information architecture and ultimately designing the UI.
- Life Multiservice LtdThis project was a fulfilling journey that went beyond just creating a website. It was about crafting a digital voice that resonated with Life Multiservice Ltd’s brand and clientele. The client needed a platform that captured the essence of their brand: luxury, exclusivity, and impeccable service. From the initial brief to the final handoff, every step was a collaborative effort that resulted in a platform resonating with the client’s voice.
- KubernetesThis case study takes you through the UX design journey of creating a Kubernetes desktop application with a single goal in mind: making life easier for software developers. As the sole UX/UI designer on the project, I worked hand-in-hand with a developer client who wanted to elevate the application's interface and data visualisation. Together, we set out to design a tool that not only looked great but also made managing Kubernetes clusters more intuitive and efficient.
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Work history
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UX Designer/Researcher(Freelance)
Edinburgh, United KingdomFreelance
- Led client communication and design reviews ensuring design consistency with business objectives.
- Developed over 30 wireframes and mockups with an average iteration cycle of 3 revisions based on client feedback.
- Collaborated with 5+ clients across 7 industries, translating project requirements into detailed design briefs and actionable plans with a 100% client satisfaction rate.
- Delivered high-quality designs on time, managing multiple projects simultaneously with excellent time management and communication skills.
- Advised clients on best UX/UI practices, educating them on design principles, which resulted in faster approval times and better design alignment.
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Assistant Financial Customer Support AdviserLyles Sutherland
- Edinburgh, United KingdomFull Time
- Proactively identified customer pain points and raised feature requests to management, resulting in improved internal processes and better customer service.
- Provided an in-depth UX analysis of the ‘double entry form’ page. Proposed key feature improvements to streamline form navigation and reduce user errors, which were successfully implemented and resulted in a decrease in user-reported errors. Received formal recognition from the manager for driving these impactful changes and improving the overall user experience.
- Providing excellent customer service while demonstrating attention to detail, flexibility and innovation in resolving problems.
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Education
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Professional Diploma in UX DesignThe UX Design Institute and Glasgow Caledonian University.
- Edinburgh, United Kingdom
Credit rated by Glasgow Caledonian University
- Mastery of user-centered design principles, focusing on creating products that meet the needs and preferences of the end-users.
- Proficiency in creating wireframes, mockups, and prototypes using tools like Figma.
-Ability to plan, conduct, and analyse usability testing to gather user feedback and improve design solutions.
-Skills in performing competitor analysis to understand market trends and identify opportunities for differentiation.
- Ability to create user personas and journey maps that represent target users and their interactions with the product.
- Skills in performing competitor analysis to understand market trends and identify opportunities for differentiation.
- Proficiency in using analytics and user data to inform design decisions and optimize user experiences.
BSc (honours) PsychologyThe Open University
- Edinburgh, United Kingdom
Accredited by the BPS (British Psychological Society)
- Mastery of core psychological concepts, including cognitive, behavioral, developmental, social, and abnormal psychology.
- Proficiency in designing, conducting, and analyzing psychological research, including familiarity with qualitative and quantitative methods.
- Competence in using statistical software and techniques to analyze data, interpret results, and draw meaningful conclusions.
- Ability to critically evaluate psychological theories, research, and practices, identifying strengths, weaknesses, and potential biases.
- Knowledge of ethical considerations and guidelines in psychological research and practice, ensuring the protection of participants and integrity in research.
- Enhanced ability to communicate complex psychological concepts clearly and effectively, both in writing and verbally.
- Development of strong problem-solving skills, applying psychological principles to address real-world issues.