Work history
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Operations managerBird
Amsterdam, NetherlandsFull Time
• Received recognition of achievement as first manager to conceptualise Bird EMEA and construct high performance team from start-up status including additional departments within operations.
• Defined, detailed and implemented strategy and drove all facets of project planning.
• Flawlessly coordinated closure of two markets.
• Identified operational weaknesses, assisted with, and drove improvements and created new processes and products.
• Conducted detailed analysis and drove projects and experiments to provide information for strategic decisions.
• Championed highest quality and productivity levels within the team.
• Collaborated closely with additional teams in Amsterdam and USA, drove improvements with process and achieved highest quality and consistency levels.
• Devised new fraud dashboard to highlight fraud vectors and drove reduction in charger fraud from 54% to 5% within two months.
• Independently generated new measures to identify instances when scooters are being thrown in the water and impounded.
Education
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Master in advertisment desing and brand communicationEsDesing
Barcelona, Spain
I do travel to Barcelona to do exams and classes are online