About me
I am a motivated, personable and organised individual with a First Class Honours Degree in Filmmaking from Kingston University. I bring high energy and diligence to a role, with a dynamic and confident approach to problem solving. I have strong interpersonal skills and enjoy liaising with customers, suppliers and internal stakeholders; as the first point of contact for all retail related enquiries in my current role, this has been key to my success. I have excellent customer service skills and currently managed a team of 8 staff; therefore I have an understanding of the importance of job delegation and time management within a fast paced environment. I am looking for a position that allows me to utilise my background in customer service, finance, operations and people management, alongside my passion and enthusiasm for film, music and the arts.
Work history
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Interim Retail Operations ManagerThe Wallace Collection
London, United KingdomFull Time
- Leading initiatives that improve workflow, and increase productivity, which have enabled me and my current team to balance the high volumes of queries that we receive.
- Managing relationships with wholesalers and suppliers to ensure that deadlines are met and stock is replenished.
- Updating and analysing budget and KPI trackers throughout the year to ensure targets are being met.
- Collaborating with designers to develop product lines to create narratives within the retail spaces.
- Writing quarterly Trustee’s Reports that detail the performance of the retail department through the compilation of KPI’s, the review of the wider museum’s activities, and budget comparisons.
- Hiring and training of all retail staff.
- Creating and managing of monthly staff rota.
- Solely responsible for the stock database of over 30,000 items, ordering all stock and managing all supply chains.
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Retail Operations AssistantThe Wallace Collection
London, United KingdomFull Time
- Database supervision and stock inventory file management for multiple sites
- Managing the department inbox and diary; liaising with designers/wholesalers, responding to customer inquiries
- Ensuring product orders, delivery notes and invoices are processed efficiently
- Updating and analysing budget and KPI trackers to ensure targets are being met
- Setting up all new products and suppliers on retail EPOS system(Bleep) and online shop(Shopify)
- Collaborating with designers to develop product lines to create narratives within the retail spaces
- Supervising governmental stock take audits
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Skills
- Problem Solving
- Organised
- Retail Management
- Project Management
- Customer Services
- Staff Management
- Database Administration
- Shopify
- Budgeting Forecasting
- Sales Analysis
Education
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BA (Hons) Digital FilmmakingKingston University
- London, United Kingdom
Filmmaking Ba(Hons) at Kingston University class of 2016. Passed with First Class Honors
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Art and Design Foundation DiplomaEastleigh College
- Eastleigh, United Kingdom
Passed the Art and Design Foundation Diploma with a distinction from Eastleigh College.