Coordinated guest assistance for arrivals and departures from airport, concierge service for surrounding area, and check-in control. Arranged entertainment on and off resort grounds, including accompanying Holiday-Makers on tours and excursions. Utilized organizational and problem solving skills on a daily basis while providing excellent customer support and service.
Organized, planned, and proposed projects and events from idea to delivery while maintaining budget, timelines and expectations. Forged and fostered customer and supplier relationships and provided leadership, motivation and direction for project teams. Monitored and managed logistics, communications and priority setting for a variety of projects.
Demonstrated organizational and critical thinking skills while planning events and functions for a variety of clients. Headed teams responsible for venue touring and booking, as well as promotion, advertising, and public exposure for events. Recruited and hired entertainment, guest speakers, and other services required for customer events.
Orchestrated corporate events such as training days, meetings, seminars and company parties for up to 90 delegates. Maintained and updated General Manager’s agenda, and corresponded with internal branches abroad, as well as headed travel arrangements and expense assessments for delegates.
Spearheaded excursion presentations, sales and bookings on board the ships upon guest arrival. Coordinated incentives and tour plans, in addition to tour guiding on certain excursions. Ensured great experiences and upper echelon service for all guests.
Controlled all aspects of conventions from planning to supply and service acquisition. Responsible for client meetings, monitoring events and activities, and follow up after events. Hosted and coordinated Yahoo International Awards in 2006 for over 1500 attendees
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