About me
A highly resourceful, organised and enthusiastic individual with experience of maintaining high standards of service and production within the events environment. Excellent communication skills, detail-oriented and capable of taking own initiative when it comes to finding solutions to complex tasks. Ability to work independently in an environment of change, challenge, multiple deadlines, and priorities. Currently looking for an opportunity to work within the events industry.
Work history
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Brand AmbassadorNISSAN
- Peninsula Square, London SE10 0DX, UKFull Time
Working part-time at the O2 arena in the Nissan Innovation Centre that aims to promote and market Nissan cars and technology, while increasing brand awareness.
DUTIES:
- Roaming and encouraging visitors to enter the Innovation Station.
- Be knowledgeable of Nissan, its products, the IS and key brand message. Communicate this information to visitors.
- Instructing visitors at each of the station inside: registering interactive tags, EV experience, Nismo Lab, GTR PlayStation and virtual reality.
- All technology equipment meets all standards of security, health & safety and cleanliness.
- Control crowds and queues for each station appointed and overall venue.
SKILLS DEVELOPED:
- Developing fast knowledge of Nissan’s products, all its technology & cars being marketed.
- Professionalism.
- Ability to build relationships between visitors and the brand.
- Ability to promote and market brand with excellent communication skills.
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Event StaffRenard Resources
- London, United KingdomFull Time
Working part-time under a recruitment agency that provides an opportunity to work in events across the most outstanding venues in London including five-star hotels, restaurants, fashion and product launches, movie screenings and various others.
DUTIES:
- Serving dishes and refreshments to customers at tables & events.
- All standards are maintained relative to security, maintenance, Health & Safety and cleanliness of venues.
- Dealing with guest complaints in a friendly & efficient manner.
- Full product knowledge of all menu items and hotel facilities and services.
- Preparing the bar for service, restocking wines, spirits & other beverages.
- Providing a professional, friendly and courteous service to all customers.
- All cash, charge, float & till procedures carried out in accordance with company policy.
SKILLS DEVELOPED:
- Excellent interpersonal and customer service skills, training given.
- Work under pressure - experience of serving large numbers of customers within a busy, often fast-paced environment of various venues and events.
- Team work - able to work in diverse teams of both colleagues and customers.
- Problem solving - dealing with customers’ queries on behalf of managers when off premises.
- Multi-tasking – experience in carrying out various tasks with set deadlines such as setting up & clearing venue on time.
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Skills
- Marketing
- Customer Experience
- Organisation
- Customer Service
- Problem Solving
- Event Planning
- Social Media
- Leadership
- Creativity
- Time Management
Education
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Hospitality and TourismSan Diego State University
- San Diego, United States
STUDY ABROAD YEAR.
MODULES TAKEN:
• WEDDINGS & SOCIAL EVENTS
• INTRODUCTION TO SOCIOLOGY: STUDY OF SOCIETY
• RESTAURANT MARKETING & MENU MANAGEMENT
• RECREATION & TOURISM MANAGEMENT
• CINEMA AS ART
• INTRODUCTION TO SPANISH
• INTRODUCTION TO HOSPITALITY & TOURISM MANAGEMENT (HTM):
In this module, it was required to create a digital portfolio, which consists of individual reflections of industry professions as guest lecturers, career direction and engagement in HTM. Link to my digital portfolio: http://anna-n.weebly.com/
HTM ACHIEVEMENT: One of the top two students in the course to be selected to go to New York and participate in the Hilton Worldwide Hospitality Olympics.
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Event Management BA (honsThe University of Hertfordshire
- United Kingdom
In final year, one of the key modules was Event Project, in which I was put into a team and had to pitch and organise an event at my university for Europe Week. My team's event was called 'Europe Street Fest'. My dedicated role was marketing, however, I also took on other roles to support team members.
Tasks:
-designing all event marketing materials using 'canva' (free online editing website)
-creating social media competitions (twitter / facebook)
-create / manage facebook event page (post updates / event changes / upload photos / increase numbers of event attendees)
-pop-up promotions around campus
-budget sheet
-organise all team documents on one drive
-manage volunteers
-team meeting minutes
-responding to emails from suppliers
-building good relationship with event suppliers (accommodate on arrival and created personalised thank you cards)
-delegate marketing tasks to team members
-produce event running order for team and volunteers