Projects credited in
- Cadbury x AgeUK 'The Originals'#DonateYourWords Colour by Toby. Director: Billy Boyd Cape Producer: Georgina Smith EP: Medb Riordan Production company: Academy Films DoP: Robbie Ryan Casting: Sue Odell Design: Kelly Sinclair Smith Edit: Billy Mead @ Tenthree Editing Music: Luis Almau & Luke Fabia @ SoundTree Sound Design & mix: Jack Sedgwick @ Wave Studios Colour: Toby Tomkins @ Cheat Colour Producer: Théa Dagnaud Post Prod: Freefolk Agency: VCCP CDs: Chris Birch & Jonathan Parker Creatives: James Rafter & Myles Vincent Age
Work history
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Senior AdministratorAge UK Surrey
Godalming, United KingdomFull Time
• Recruit new clients to meet the region’s monthly targets.
• Promote the service by expanding the existing strong network of Introducers, Key Influencers and Referrers.
• Undertake assessments of prospective clients and match them with appropriate Home Helps to meet their needs.
• Signpost potential benefits of other Age UK Surrey services or external organisations as appropriate, in order to enhance the client experience.
• Monitor the level of service provided to clients on a regular basis, thereby ensuring client satisfaction and retention.
• Recruit and assess Home Helps and Gardeners in sufficient numbers to meet service needs.
• Carry out marketing activities and presentations including talks, liaising with local and nationwide companies and continuously following up new contacts.
• Ensure accurate records are set up, processed and maintained for all clients, Home Helps and Gardeners on the Charity Log database.
• Regularly attend appropriate regional meetings (e.g. Social Care Team meetings, local charities, local network groups).
• Carry out continuous training with current and new team administrators.
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Receptionist and Membership AdministratorBeaverbrook Hotel
- Leatherhead, United KingdomFull Time
• Greeting members and escorting them to the restaurant or club house facilities. I provided each Member with individual service and remembered their requirements and preferences for future visits.
• Answering telephone and email enquiries in an appropriate manner and providing outstanding customer service.
• Checking guests in and out of accommodation. Ensuring each guest’s travel needs were met and offered exclusive meal options if required.
• Working flexibly to help other areas of the estate such as working in the restaurant, covering other receptionists and supporting with administration where needed.
• Compiling daily information and figures onto spreadsheets and documents to be sent to higher management at the end of the day.
• Completing admin work for the Membership and Restaurant teams which aided the running of The Club, including sending documents to new Members and inputting their details into the system.
• Assisting with events for Members when required. This involved researching and locating items needed, setting up and welcoming guests.
Education
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Level 4 in Psychology and EducationBath Spa Uni
Bath, United Kingdom