QuestionsProjectsExperienceTeam

Work history

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Server/BartenderLone Star Texas Grill
Jun 2016Toronto, CanadaFull Time
• Maintain high standards of customer service in a high-volume, fast-paced environment • Effectively communicate with management, co-workers, kitchen and bar staff regarding customer allergies, dietary needs, and other special requests • Mentor and train new hires in menu knowledge, corporate policies, cultural values, and company standards of excellent service • Trained in and responsible for the accurate closing of the restaurant’s dining room, bar, and lounge • Demonstrate professionalism while dealing with customer complaints and concerns • Average sales of +$1,500 per evening with a 10 table section on average
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Marketing InternRepublic Live
Apr 2018 - Aug 2018Toronto, CanadaInternship
• Wrote biographies for artists on the Boots and Hearts 2018 lineup, 10 of which were used for the SiriusXM Discovery Series • Responded to info email for both Burl's Creek Event Grounds and Boots and Hearts • Responsible for updating the Marketing department's calendar, regarding important dates, deadlines, promotions, and so forth • Coordinated a schedule for content to be featured on the Boots and Hearts Blog during June and July • Composed content for ten blog posts, and a print ad • Organized a photoshoot for the Boots and Hearts Merchandise store • Supported social media coordinator with responding to customer inquiries on the Facebook, Instagram, and Twitter accounts for Boots and Hearts, Burl's Creek Event Grounds, and OK Friday • Contacted media personnel to organize their media accreditation for the Barenaked Ladies concert (July 22, 2018) and the "I Love The 90's" Tour (August 18) • Covered various sets and the Emerging Artist Showcase winner announcement for Boots and Hearts' social media channels • Assisted with the organization of several Meet and Greets on-site I worked closely with the Sponsorship team on the Chevrolet Presents: The Boots and Hearts Emerging Artist Showcase. My duties for this project included the following: • Contacted the seven finalists and the three wildcard contestants to congratulate them on their achievement • Facilitated communications between the EAS artists, Chevrolet, Weber Shandwick, Plan V Productions and Republic Live Inc. • Coordinated and managed a promotional video shoot for the Showcase at Burl's Creek Event Grounds • Transcribed the artist's interviews for the Boots and Hearts website • Assisted in the coordination of guest list and passes for the artists, their band members, and their guests • Acted as Communications Lead and Talent-Wrangler on-site at the festival • Supported the stage managers for both the Front Porch Stage and the Chevrolet Silverado Stage during the Emerging Artist Showcase performances

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Skills

• Event Management
• Event Marketing
• Customer Service
• Social Media
• Artist Liaison
• Event Planning
• Digital Design
• Dance
• Hootsuite

Education

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Bachelor of Arts (BA) Ryerson University
Sep 2015 - Jun 2019Toronto, Canada

Awards

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Dean's ListRyerson University
Recognition by the Dean of the Faculty of Communication & Design for high academic achievement during the 2018-2019 academic year.
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Dean's ListRyerson University
Recognition by the Dean of the Faculty of Communication & Design for high academic achievement during the 2017-2018 academic year.

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