Hi there! I’m Annette. I am the owner and lead planner at Understated Elegance. I have been in the events industry for about 11 years now & have done all types of events from weddings to non-profit fundraisers.
I’m a mother, a wife, and a film geek! I love going to the cinema, travelling and obsessed with music, weddings and events.
Work history
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Project ManagerHPD Software
London, United KingdomFull Time
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Client Services ManagerNAK Consulting Services
- London, United KingdomFull Time
NAK is an independent ICT consultancy and services business specialising in providing
People, Process & Technology. We enable our clients to achieve their ICT goals by
delivering technical resourcing, process improvement and managed technology services.
I work primarily within the Data and Technology areas of the business and reports directly to
the Service Director. I am responsible for managing the on-going delivery of existing services
as well as the provision of new services. I assist with proposal writing, reporting, project
delivery and IT service management activities.
I also worked within Finance team, I am responsible for purchasing, resourcing, staff travel,
and accommodation.
MAIN RESPONSIBILITIES
Dealing with day-to-day customer enquiries, I respond and log request tickets
within the agreed Service Level Agreement (SLA).
Preparing all management reports on a daily, monthly, quarterly and annual basis
and as required to show the growing stats of calls, tickets and time spent on
tickets.
Training new staff, managing the staff Rota - recording holidays, sickness and
ensuring hours are covered.
Supporting the Head of Managed Service in achieving his objectives as and when
needed.
Responsible for building and maintaining working relationships with customers and
partners/suppliers this was done via emails or phone calls.
Supporting proposal creations, project delivery and IT Service Management
activities.
Monitoring and reporting Key Performance Indicators (KPI).
Skills
- Always Priorities the Work and Discussed it with the Team
- Ability to Build Productive Relationships
- Manage Time Effectively and Meet Deadlines
- Attention to Detail
- Enthusiastic
- Booking Venue
- Wedding Planning
- Event Planning
- Strong Communication and Problem-solving Skills
- Creative
- Project Co-ordination
- Project Delivery
- Project Execution
- Project Management
- Project Planning
- Creative Projects