Highly creative and organized person with a background which includes Theatre, Music, Sales and Events.
I worked for mothership Group running all bookings and events across their 3 London venues; Queen Of Hoxton (700 capacity), Hoxton Square Bar & Kitchen (650 capacity) and The Book Club (400 capacity). I also fulfilled this role for their Brighton venue, Patterns (600 capacity). Across the 4 venues, there were 10 spaces which could all independently be used for different events. In less than a year, i increased their annual private events revenue by 20%.
Flow Caritas are the UK charity sector experts for finding talent and building careers and have been successfully recruiting in this market since 2005. As they only focus on supporting the charity world, they have developed a real understanding of the unique combination of attitude and skills required to excel within this sector. Whilst working with Flow, my role was primarily sourcing excellent candidates for the not-for-profit sector. This was recruiting excellent Face to Face Fundraisers to represent fantastic causes. I managed a large team of my recruits, with many based in London and all over the U.K. I also worked very closely with Internal Fundraiser Managers to build their teams and increase productivity. This role required very in-depth knowledge of the requirements not just of each charity, but specifically the needs for each team within that charity at each time. With the landscape of the sector changing so much and so often in the last 18 months, the role demanded strong account manager abilities and a pragmatic approach.
I Managed a Junior Trainer and two Coaches whilst in this role and created a new system for managing fundraisers and tracking performance over their first 12 weeks. This led to a 20% increase in fundraiser retention for this time period. Working with coaches and the Junior trainers, I improved training across all experience levels in our fundraiser workforce of over 500 employees. I then subsequently fed-back to the Head of Training & Recruitment on suggested improvements within my team and provided practical solutions to any workflow issues which could occur. My relationship with very Fundraiser Managers was very close in order to build their teams and increase productivity. I also coordinated ongoing technical training and personal development classes for staff members at all levels, including management staff. This often involved conducting orientation sessions and organised on-the-job training for new hires and organising and editing training manuals, multimedia visual aids and other educational materials. I would implement alternate training methods if the expected improvements were not reached. This role also required me to manage all coaching, training and performance improvement actions which drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets. I trained new hires to perform cross-training exercises with experienced workers, developed departmental systems and procedures that better aligned the work flow process and I was heavily involved in the initial assessment of candidates and the recruitment processes, both with external agencies and also with candidates coming to Listen directly. I witnessed and conducted investigations into poor conduct by employees, in some cases leading to disciplinary action and termination of contract. Also, in March 2015, I organized a large-scale fundraising event which I held at EGG nightclub in King's Cross, London. This was to raise money to prevent the closure of the Damilola Taylor Trust. I single-handedly booked 24 acts over 3 rooms, including poets, performers, bands and DJs. The event was a huge success and raised over £10,000 in total.
I worked closely with external recruitment agencies to source the most exceptional candidates for Listen. This involved working on directly sourcing candidates for our assessments and training to supplement those provided by our agencies. In this role I updated and proactively promoted in-house 'recruit-a-friend schemes to find high-calibre direct candidates which yielded a higher retention rate. Part of my role was to hold the initial face to face assessments and subsequent 2 day classroom training. I also held telephone interviews with candidates applying for the role directly with us. Evaluating the effectiveness of training programmes and recommended improvements to upper management was critical and I was responsible for training well over 500 members of staff at all management and customer facing levels during my time in this role. Other job responsibilities were to coordinate ongoing technical training and personal development classes for staff members, conducting orientation sessions and organising on-the-job training for new hires. Also training staff during demonstrations, meetings, conferences and workshops, applying adult learning and performance expertise to assess behavioural and ability issues impacting work performance and I led daily, weekly and monthly coaching, counselling and feedback sessions.
Whilst working for this Theatre, I worked on over 400 shows including plays, musicals and comedy. I was given the space for free to rehearse and perform my own productions and built up a wealth of contacts which would lead me to working in the West-End Theatres of London and world tours. My responsibilities in this role included; Managing a team of box office staff Overseeing all front of house staffing and duties Being responsible for all technical aspects of the venue Looking after celebrities and high and supporters Looking after accounts and handling cash Overseeing design of marketing materials Programming 7 nights a week of live music Developing relationships within the local community Opening and closing the venue Working creatively with all incoming companies