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Antonella Annibaldis

EMEA Account Advisor Operations and Sales support

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  • LevelSenior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsOperations Account Manager - Account Coordinator - Client Relationship Executive

About me

I am Italian and I have lived in London for more than four years and I am loving it. I can speak fluently three languages (Italian, English and Greek) and I speak very well other two (Spanish and French), plus I have a basic knowledge of two more languages (Russian and German). I have a multicultural character and I have always been interested and curious about other nationalities and cultures. I have lived in few places in Europe and I do get to travel a lot around the world. I am a great team player and always with a ready to help attitude. I am very good in socialising and in creating good job relationships with my colleagues. I have been working mostly in Fashion and in the big distribution both as a sales support and in operations. I have also run a Marketing and blogging project for the current company I work for which had a great success and where I managed to get in touch with very famous bloggers and to wear some of the shoes we sell. I have experience also as a PA for the Ministry of Economy and development in Greece and also a huge experience in tourism. This shows my adaptability to serveral jobs and the open mentality to work with a multicultural environment. My managers have always described me as a person with the best work ethic and very knowledgable. Also, I have been able to create great relationships with the customers I have managed so far.

Skills

  • Bilingual English/italian
  • Greek
  • SAP
  • Excel
  • Building Relationships
  • Public Relations
  • Employee Training
  • Customer Service
  • Social Meda
  • Fashion

Work history

Currently

Operations Account Manager

Wolverine Europe ltd

Jul 2015
  • London, United Kingdom
  • Full Time
  • • Oversee the Sales Process: Whilst coordinating with internal departments to facilitate the life cycle of the sales process. • Coordinate activities across multiple brands & functions to ensure Key Accounts are fully informed of the status of their orders. • Contribute and participate in regular Tracker Meetings to deliver against Brand Group revenue Forecasts. • Supports the Sales & Operation process by building relationships & enhancing operational visibility (Reporting, Milestone management, Dashboards etc). • Leads and drives process improvements and ‘best practice’ for enhanced efficiencies to support growth plan and opportunity. • Review the resources & skills required to consistently deliver excellent customer service. • Facilitates development and training of the Key Account regarding WWW process & systems. • Work closely with Credit Control and CPO’s (team in Asia) to ensure all payments to vendors / Letter of Credit’s are in place and compliant. • Attends, prepares performance analysis, and leads Key Account meetings at Lockdown & Conference. • Support the Director in delivering the Distributor business plan and initiates actions required within wider teams to achieve the shipment targets. • Provide support to the Sales teams to drive growth. • Perform other duties as assigned by Director. • SAP/Business / excel financial reports. • Develop an International Base: Work side by side with our EMEA Client Service Associates to coordinate account opening documentation and complete the on-boarding process from prospect to client. • Managing customer relationships to achieve better line utilisation and ensure performance of facilities. • Source for business from key targets. • Cultivate good rapport with existing and potential clients for business opportunities and ensure that quality service is given to them at all times. • Handling inbound calls and emails from EMEA clients and delivering industry leading client service quality to the stakeholders. Working alongside the team on the team to source answers. • training new team members. • attending sales conference and working on the preparation for sales conferences. • producing client reporting, including monthly backlog and shipment reports, valuations and credit hold reports as well as being involved in providing data to the director or the Finance CEO. • Delivering the highest degree of care and accuracy when producing, checking and distributing regular client communications. • Being involved in Company’s process improvements- trying to figure out how the company does things and acting as a key contributor to process improvement on the team with a focus on improving our client experience sharing the info with the team via email or during team monthly meeting. • Certificates: First Impression – “the Institute of Customer Service” diploma.

Education

2008

Bachelor's degree in Spanish and English Translation and Interpretation

CARLO BO UNIVERSITY

Nov 2005 - Jul 2008
  • Metropolitan City of Bari, Italy
  • Graduate School of Liaison Interpreting “Carlo Bo” – Bari, Italy Subjects studied: English and Spanish translation techniques, psychology, economics, literature. Final thesis - “English culture and Fashion.(Fashion is not just an Italian affair!!!)”.

2005

Bachelor of arts in Foreign Languages with a minor in International Relations

Unversity of Bari , Italy

Oct 2002 - Oct 2005
  • Metropolitan City of Bari, Italy
  • Foreign Languages - Subjects: English, Modern Greek and Polish: literature and culture; Sociology; Philosophy. Tourism law and strategies.Final thesis - “The slang among Polish youth in comparison with Greek and Italian youth”.