About me
I am an accomplished Senior Customer Success Manager with five years of global experience and a track record of driving exceptional standards of customer satisfaction and strong relationship building with both internal and external customers.
I bring proven skills in Customer relationships, key account management, new business development, sales, quality assurance, forecasting, performance management, retention, renewals, training, coaching and mentoring.
I am renowned for rapidly delivering pragmatic solutions to complex challenges and establishing harmonious, enduring and productive relationships with internal and external stakeholders.
Work history
Operations Account Manager
London, United KingdomFull Time
• Oversee the Sales Process: Whilst coordinating with internal departments to facilitate the life cycle of the sales process.
• Coordinate activities across multiple brands & functions to ensure Key Accounts are fully informed of the status of their orders.
• Contribute and participate in regular Tracker Meetings to deliver against Brand Group revenue Forecasts.
• Supports the Sales & Operation process by building relationships & enhancing operational visibility (Reporting, Milestone management, Dashboards etc).
• Leads and drives process improvements and ‘best practice’ for enhanced efficiencies to support growth plan and opportunity.
• Review the resources & skills required to consistently deliver excellent customer service.
• Facilitates development and training of the Key Account regarding WWW process & systems.
• Work closely with Credit Control and CPO’s (team in Asia) to ensure all payments to vendors / Letter of Credit’s are in place and compliant.
• Attends, prepares performance analysis, and leads Key Account meetings at Lockdown & Conference.
• Support the Director in delivering the Distributor business plan and initiates actions required within wider teams to achieve the shipment targets.
• Provide support to the Sales teams to drive growth.
• Perform other duties as assigned by Director.
• SAP/Business / excel financial reports.
• Develop an International Base: Work side by side with our EMEA Client Service Associates to coordinate account opening documentation and complete the on-boarding process from prospect to client.
• Managing customer relationships to achieve better line utilisation and ensure performance of facilities.
• Source for business from key targets.
• Cultivate good rapport with existing and potential clients for business opportunities and ensure that quality service is given to them at all times.
• Handling inbound calls and emails from EMEA clients and delivering industry leading client service quality to the stakeholders. Working alongside the team on the team to source answers.
• training new team members.
• attending sales conference and working on the preparation for sales conferences.
• producing client reporting, including monthly backlog and shipment reports, valuations and credit hold reports as well as being involved in providing data to the director or the Finance CEO.
• Delivering the highest degree of care and accuracy when producing, checking and distributing regular client communications.
• Being involved in Company’s process improvements- trying to figure out how the company does things and acting as a key contributor to process improvement on the team with a focus on improving our client experience sharing the info with the team via email or during team monthly meeting.
• Certificates: First Impression – “the Institute of Customer Service” diploma.
Skills
- Bilingual English/italian
- Greek
- SAP
- Excel
- Building Relationships
- Public Relations
- Employee Training
- Customer Service
- Social Meda
- Fashion
Education
Bachelor's degree in Spanish and English Translation and Interpretation
- Italy
Graduate School of Liaison Interpreting “Carlo Bo” – Bari, Italy Subjects studied: English and Spanish translation techniques, psychology, economics, literature. Final thesis - “English culture and Fashion.(Fashion is not just an Italian affair!!!)”.
Bachelor of arts in Foreign Languages with a minor in International Relations
- Italy
Foreign Languages - Subjects: English, Modern Greek and Polish: literature and culture; Sociology; Philosophy. Tourism law and strategies.Final thesis - “The slang among Polish youth in comparison with Greek and Italian youth”.