About me

I am a friendly and persuasive creative project manager and work for local government, managing the communications for Wiltshire Pension Fund. I pride myself on creating compelling presentations and communication streams, always looking at ways to enhance engagement and support clients. Creativity is key for everything that I do, I like to coordinate projects, problem solve and see ideas all the way through from conception to completion. I am a landscape photographer in my spare time, avid video gamer and own a Welsh Corgi.

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Work history

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Communications, Projects and Training ManagerWiltshire County Council
May 2017Trowbridge, United KingdomFull Time
I manage the communications and project delivery for Wiltshire Pension Fund and responsible for all members’ communications. Since joining I project managed and implemented the new member self service portal, My Wiltshire Pension. Communication responsibilities include managing the website, printed materials, events, presentations, annual member conference, and other promotional activities. I also support the Fund Employer Relationship Manager with client management and promoting our member campaigns. My role includes developing the team training plan, building training modules and inducting new members of staff. I also support training employers on how to administer the pension scheme.
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Client Services ManagerCyclescheme
Sep 2016 - May 2018Bath, United KingdomFull Time
I managed client accounts on behalf of our employee benefits portfolio, including Cyclescheme, Techscheme, Childcare Vouchers and Shopping Retail Card. Account management included supporting clients with promoting our employee benefit packages, including Cycle to Work Day and creating literature and campaigns. I also attended various employee benefits events and cycling roadshows. I managed 3 Account Coordinators and lead on the service delivery, including invoicing, follow up calls and monitoring KPIs.

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Skills

• Creative Branding
• Client Communication
• Client Engagement
• Client Management
• Client Presentation
• Customer Service
• Project Co-ordination
• Project Delivery
• Project Management
• Creative Projects
• Branding Design
• Branding Identity
• Branding Strategy
• Presentation Design
• Presentations
• Communication Presentation

Education

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Media and Cultural StudiesLancaster University
Oct 2005 - Jun 2008Lancaster, United Kingdom