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Ashley Hayes

Customer Experience Assistant Manager

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  • Fashion
  • Presenting
  • Account Management
  • Client Services
  • Marketing
  • Problem Solving
  • Relationship Management
  • Excel
  • Illustrator
  • Indesign
  • Office
  • Photoshop
  • Powerpoint
  • Word
  • Reports and Analytics

Work history


Customer Experience Assistant Manager

Luxdeco Ltd

Aug 2015
  • • Collaborating with both the buying team and the logistics team to ensure client orders are efficiently delivered. As an e-commerce business, sole contact of our high-profile clientele is through email format and telephone communication. • Point of contact for trade clients. Trade report analysis on a monthly basis, tracking revenue and client account activity, as well as documenting new and potential clients. • Issuing pro-forma invoices and following up to secure high revenue sales. • Regular contact with suppliers, chasing purchase orders and ensuring smooth delivery of orders to warehouse and subsequently to clientele. • General administration tasks and office management such as scheduling deliveries, courier collections, and ordering of supplies.



Fashion Business

University of the Arts, London

Aug 2014 - Jun 2016