Something about me I enjoy learning in and out. such as I like learning new recipes, desserts and savoury. I like reading in my free time romantic and romantic comedy mostly and non-fiction too. Movies of every genre exciting to me but drama? um no thanks. I also enjoy professionally learning more about social media, how to gain followers and interactions, what work well with different kinds niches. It very interesting and fun to understand and learn more.
Work history
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Customer AdvisorWeb Help
- Manchester, United KingdomFull Time
Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
Enquiring customer complaints and listening to customer issues
Understanding, helping and solving customer queries as first contact
Creating payments plans for customers who are eligible for the plan
Collecting overdue payments from customer who can
Remaining calm under pressure and staying positive during customers troubles
A team player helping out colleagues with customer issues and technicals issues
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Multi-Skilled Site OperativeSodexo
- Manchester, United KingdomPart Time
Communicating with individuals who wish to test to themselves
Promoted health and safety by raising concerns of unsafe practices to construction supervisors.
Kept safe, organised workspaces by closely monitoring site operations.
Utilised PPE on site to prevent accidents.
Using my bilingual skills to help understand individuals who have to take the test
Ensuring they are comfortable with the process
Supporting test lane testers with allocating testing kits
Maintaining high level of personal hygiene
Maintaining high level of hygiene around the testing site
Recording test operative administration test
Flexible to task changes daily and weekly
Making over 1000 Covid test kits a day
Skills
- Attentive
- Canva
- Digital Design
- Active Listening
- IT
- Creativity
- Writing
- Content Creatiion
- Problem Solving
- Teamworking
Education
MSc Digital MarketingManchester Metropolitan University
- Manchester, United Kingdom
Masters, its a quite difficult one to be honest. But going through with it and completing it made me realise if I can go ahead and finish my Master successfully then I'm ready for anything in the work place.
Bachelor of Arts (BA) (Honours) Marketing and BusinessManchester Metropolitan University
- Manchester, United Kingdom
I studied Marketing Management (it doesn't really give me the exact option) which I genuinely enjoyed and had interest in. Which is also the reason why I went ahead and studied Master in Digital Marketing