About me
Proactive and results-driven individual with a flexible approach and a proven customer-focused work experience in the fashion sector. A great communicator with strong interpersonal skills and analytical abilities gained in various roles. Due to my personal interest in the digital field, I am seeking to secure a place in the field to advance my career further.
Work history
Digital Operations AnalystNew Look
London, United KingdomFull Time
• Supporting with release cutover and knowledge transfer utilising content management systems and workspaces and collaboration environments: Microsoft Teams and Slack, Miro.
• Preparing and executing user acceptance testing (UAT) for changes on digital applications in line with release schedules using Jira and Monetate; fixing and non-release-based testing: content-based proof of concept, A/B tests, e-mail updates.
• Assisting with operational content, its configurations and publishing, utilising multiple CMS: Amplience, ContentStack, Confluence and Trello, SAP CX and Yext.
• Ensuring successful messaging and reporting are aligned with online media, online pages, and other initiatives.
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Operations SupervisorLeonard Jay
- London, United KingdomFull Time
• Was a brand ambassador for the brands: educating customers about the companies and their products.
• Coached sales assistants to improve the Store’s KPIs (UPT, ATV and Conversation), tracking performance and reflecting on the past experiences, and finding solutions on how to implement better practices.
• Systematic inventory reviews and analysis utilising EPOS and Excel, reducing discrepancies between the actual stock and the stock file. As a result, the frequency of needed stocktakes was reduced.
• Managed online orders and communication with customers via Magento2 and e-mail, greatly reducing the returns rate.
• Managed the photoshoots and online publishing, increasing online sales and product offerings and their accuracy online.
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Skills
- Project Management
- Content Management
- CMS Management
- Operational Management
- Analytic Skills
- Numerical Skills
- Organised
- Fashion Business
- Apparel
- Digital Experience
Education
Certificate of Introduction to Web DevelopmentCode First: Girls
- United Kingdom
Languages: foundations of HTML, CSS, JavaScript.
BSc Fashion ManagementLondon College of Fashion, UAL
- London, United Kingdom
Key Subjects: Finance and Economics Management, Marketing, Product Management, HR, Business Analytics, Sustainability, Business Development, Strategic Development, and Fashion Forecasting.
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