Work history
Customer Service Manager
Listening and responding to customers’ needs and providing excellent service for them. Dealing with complaints and resolving problems, delivering help and information to the team and being trained on different skill sets. These skills have been developed through services such as telephone, emails, web chat and social media. In addition, the use of MS Office was needed.
Debt Advisor
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• Completing and capturing a comprehensive assessment of each client's circumstances, giving the correct advice following company policies and procedures alongside all regulatory requirements.
• Ensure the most appropriate course of action is explained to the customer in a clear manner.
• Assisting clients in making an informed decision and committing to an appropriate course of action.
• Achieving all key performance indicators and call handling metrics.
• Completing financial assessments
• Confirm the clients understanding of the plan and the duration.
• Ensuring all notes and comments are recorded effectively and accurately on the necessary systems to abide by regulatory standards.
• Proactively managing diaries and appointments so that the client’s expectation and regulatory requirements are met.
• Meeting all compliance requirements.
• Giving correct and best advice following processes and procedures along with all regulatory requirements. (FCA, DPA, Money Laundering, Complaints) etc.
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Skills
- Writing
- Editing
- Screenwriting
- Party Planning
- Event Planning
- Snowboarding
- Welsh Speaker
Education
BA Accounting
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Certificate of Higher Education
A Levels
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A levels in Business and Media