Work history
Manager
OVERSEEING THE DAY TO DAY RUNNING OF A CONTEMPORARY AND ELEGANT RETAIL STORE, LEADING A TEAM
TO DELIVER EXCEPTIONAL CUSTOMER SERVICE IN A FAST PACED AND CONSTANTLY CHANGING RETAIL
ENVIRONMENT. ENSURING THE STORE IS OPERATIONAL AT ALL TIMES AND THAT THE RANGE OF CLOTHES AND
ACCESSORIES DISPLAYED MEET THE HIGHEST STANDARDS.
• Payroll tracking, staff wages, Store profitability and stock adjustments.
• Visual Merchandising including adjusting mannequins, window displays and the shop floor reflecting on
the commerciality of the product and proven reports.
• Staff reviews and personal development plans to ensure growth within team members and pushing
themselves to achieve their goals.
• Full attendance to head office visits, conference and training days to drive myself to achieve the highest
standards in store.
• Certificate in Time Management
OTHER DUTIES AS SEEN IN 'ASSISTANT MAGAER' POSITION
Assistant Manager
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Helping with recruitment processes, training and overseeing the development of new staff, through this
aiming to minimise staff retention.
• Coaching colleagues and leading by example on becoming a brand ambassador, representing
company values to deliver an exceptional customer service.
• Maintaining awareness of market trends in the retail industry, monitoring local competitors and creating
image boards to educate other staff members on new season trends.
• Analysing sales figures and forecasting future sales targets with the manager to maximise profit and
growth.
• Planning ahead and prioritising, whilst dictating the right job to the right people working on their
strengths to ensure a smooth running of the store and completion of tasks effectively and efficiently.
• Monitoring product availability levels and bestsellers then replenishing or rotating where necessary.
• Assisting with the organisation of various marketing strategies to promote the store as well as hosting
events and creating a VIP customer profile.
• Working with the manager on in store visual merchandising, window displays, mannequin dressing and
floor moves, considering the performance of the product and their collections whilst following display
guidelines to achieve high standards at all times.
• Sponsoring incentives and the use of 'Flashcards' within the region and also using my initiative to create
incentives and driving teams in store to achieve a positive increase in sales and KPI's.
• Sponsor for the local region marketing
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Skills
- Events
- Marketing PR
- Administration
- Design
- Creative
- IT
- Management
- Styling
- Training Development
- Visual Merchandising
- Coaching
- Forecasting
- Advertisement
- Customer Service and Sales
- Make Up Art