OVERSEEING THE DAY TO DAY RUNNING OF A CONTEMPORARY AND ELEGANT RETAIL STORE, LEADING A TEAM TO DELIVER EXCEPTIONAL CUSTOMER SERVICE IN A FAST PACED AND CONSTANTLY CHANGING RETAIL ENVIRONMENT. ENSURING THE STORE IS OPERATIONAL AT ALL TIMES AND THAT THE RANGE OF CLOTHES AND ACCESSORIES DISPLAYED MEET THE HIGHEST STANDARDS. • Payroll tracking, staff wages, Store profitability and stock adjustments. • Visual Merchandising including adjusting mannequins, window displays and the shop floor reflecting on the commerciality of the product and proven reports. • Staff reviews and personal development plans to ensure growth within team members and pushing themselves to achieve their goals. • Full attendance to head office visits, conference and training days to drive myself to achieve the highest standards in store. • Certificate in Time Management OTHER DUTIES AS SEEN IN 'ASSISTANT MAGAER' POSITION
Helping with recruitment processes, training and overseeing the development of new staff, through this aiming to minimise staff retention. • Coaching colleagues and leading by example on becoming a brand ambassador, representing company values to deliver an exceptional customer service. • Maintaining awareness of market trends in the retail industry, monitoring local competitors and creating image boards to educate other staff members on new season trends. • Analysing sales figures and forecasting future sales targets with the manager to maximise profit and growth. • Planning ahead and prioritising, whilst dictating the right job to the right people working on their strengths to ensure a smooth running of the store and completion of tasks effectively and efficiently. • Monitoring product availability levels and bestsellers then replenishing or rotating where necessary. • Assisting with the organisation of various marketing strategies to promote the store as well as hosting events and creating a VIP customer profile. • Working with the manager on in store visual merchandising, window displays, mannequin dressing and floor moves, considering the performance of the product and their collections whilst following display guidelines to achieve high standards at all times. • Sponsoring incentives and the use of 'Flashcards' within the region and also using my initiative to create incentives and driving teams in store to achieve a positive increase in sales and KPI's. • Sponsor for the local region marketing
• Training in designing luxury bespoke kitchens for a a wide client base taking into consideration budgets and personal requirements to create a fashionable and functional interior space. • Meeting regularly with representatives and suppliers making sure we had the best selection of quality products to offer clients and negotiating trade prices for the company to maximise profit. • Meeting with developers to discuss their requirements in line with achieving a high end look throughout projects on a profitable budget. • Site visits in order to measure spaces, inspect regulations and ensure the final design is in keeping with surroundings. • Being a point of contact with clients at all times liaising with them to ensure a smooth running project. • Use of CAD programmes to produce high quality imagery to give a realistic insight of the finished project. • Other interior design projects such as full house refurbishment also completed upon client request. • In charge of demonstrations and events within the business, creating and posting marketing material in local newspapers and through social media, seeing the event through and collating constructive client feedback.
In the absence of management ensuring the store is running smoothly and all customer queries are dealt with efficiently and effectively. • Daily figures and paperwork when requested by a supervisor or manager. • Money handling, processing daily and weekly baking. • Developing visual merchandising skills. • Working to KPI's, ensuring a good knowledge of store and company performance. • Being a brand ambassador and delivering a personalised customer service beyond the customers expectations to ensure a returning client base.
• Customer relations and enquiries. • Stock take. • Transfers and customer ordering liaising with various head office departments. • Delivering excellent customer service in a friendly and polite manner. • Advising and styling a range of VIP customers catering for specific needs offering a personal shopper experience.