Work history
Customer Service Advisor
• Operated in a contact centre environment to handle customer enquiries both in English and Turkish
• Answered incoming calls and correspondence
• Managed administration related to customer queries including filing documents and updating client accounts on the internal online database
• Worked proactively to solve customer issues; escalating issues as necessary
• Communicated clearly both verbally and in writing to meet customer needs
Editor & Social Media Expert
-
• Managed Dream TV’s website to design content that appealed to young audience
• Researched audience demographic to understand relevant Turkish music artists and media items that would attract young people
• Held accountability for managing and driving all social media communications across Twitter, Facebook and YouTube
• Designed and implemented strategies to increase follower numbers on social media sites
• Influenced senior management teams to adopt recommendations for improvement
• Developed and maintained knowledge of social media strategy and best practice to enable the achievement of growth targets
• Communicated directly with customers through social media; creating rapport quickly and effectively to engage users
• Provided customer service support to users
• Managed time and workload effectively to prioritise activities on social media platforms and website
• Used language skills to translate existing news stories from English to Turkish
• Updated and edited Dream TV’s official website and social media sites with local, national music, international music, cinema and entertainment news across a range of musical, cinematographic and artistic styles; using understanding of customer base and target audience to determine relevant stories
• Wrote impactful copy to engage audience and provoke comment
• Created relationships with news agencies and expert sources and undertaking research to obtain news and articles
Skills
- Film
- TV
- Excel
- Office
- Word
Education
Film, TV and Screen Media
-
Film & TV Studies