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• Operated in a contact centre environment to handle customer enquiries both in English and Turkish • Answered incoming calls and correspondence • Managed administration related to customer queries including filing documents and updating client accounts on the internal online database • Worked proactively to solve customer issues; escalating issues as necessary • Communicated clearly both verbally and in writing to meet customer needs
• Managed Dream TV’s website to design content that appealed to young audience • Researched audience demographic to understand relevant Turkish music artists and media items that would attract young people • Held accountability for managing and driving all social media communications across Twitter, Facebook and YouTube • Designed and implemented strategies to increase follower numbers on social media sites • Influenced senior management teams to adopt recommendations for improvement • Developed and maintained knowledge of social media strategy and best practice to enable the achievement of growth targets • Communicated directly with customers through social media; creating rapport quickly and effectively to engage users • Provided customer service support to users • Managed time and workload effectively to prioritise activities on social media platforms and website • Used language skills to translate existing news stories from English to Turkish • Updated and edited Dream TV’s official website and social media sites with local, national music, international music, cinema and entertainment news across a range of musical, cinematographic and artistic styles; using understanding of customer base and target audience to determine relevant stories • Wrote impactful copy to engage audience and provoke comment • Created relationships with news agencies and expert sources and undertaking research to obtain news and articles
Film & TV Studies