Betul Ebcioglu

Customer Service Advisor

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  • LocationLondon, United Kingdom

Skills

 

  • Film
  • TV
  • Excel
  • Office
  • Word

Work history

Currently

Customer Service Advisor

Sedex

Mar 2014
  • • Operated in a contact centre environment to handle customer enquiries both in English and Turkish • Answered incoming calls and correspondence • Managed administration related to customer queries including filing documents and updating client accounts on the internal online database • Worked proactively to solve customer issues; escalating issues as necessary • Communicated clearly both verbally and in writing to meet customer needs

2013

Editor & Social Media Expert

Dream TV

Sep 2011 - Aug 2013
  • • Managed Dream TV’s website to design content that appealed to young audience • Researched audience demographic to understand relevant Turkish music artists and media items that would attract young people • Held accountability for managing and driving all social media communications across Twitter, Facebook and YouTube • Designed and implemented strategies to increase follower numbers on social media sites • Influenced senior management teams to adopt recommendations for improvement • Developed and maintained knowledge of social media strategy and best practice to enable the achievement of growth targets • Communicated directly with customers through social media; creating rapport quickly and effectively to engage users • Provided customer service support to users • Managed time and workload effectively to prioritise activities on social media platforms and website • Used language skills to translate existing news stories from English to Turkish • Updated and edited Dream TV’s official website and social media sites with local, national music, international music, cinema and entertainment news across a range of musical, cinematographic and artistic styles; using understanding of customer base and target audience to determine relevant stories • Wrote impactful copy to engage audience and provoke comment • Created relationships with news agencies and expert sources and undertaking research to obtain news and articles

Education

2015

Film, TV and Screen Media

Birkbeck, University of London

Aug 2013 - Jan 2015
  • Film & TV Studies