As an all round, funny and much revered Senior Administrator and Operations Manager with extensive experience in architecture/design HE and creative industry support, I’ve been making offices the most enjoyable environment on earth. After years of supporting hundreds of creative people through patience, superb efficiency and caring, I am ready for greater challenges. I’m looking to secure a position as administration/studio/office commander-in-chief where I can bring my unique and irreplaceable skillset to new devotees and expand my horizons.
Ensure the smooth day to day operations and management of a medium-sized award winning architectural practice based in Spitalfields. Administrative duties include front house, filing, office supplies, IT support, HR administration, finance & book-keeping, maintaining and improving office systems/procedures, drafting appointment documents and contracts, develop and book CPD and staff training, helping promote office culture and organise social events. Business development and marketing duties include research of areas of new business and putting together pitch docs, review competition/tender notices, managing new business leads and other key relationships, research network opportunities, managing the website and other social media platforms, support external PR contacts, helping build the brand profile.
• Ensure the effective and efficient administration of the institution, review and development of new working practices; • Responsible for office and facilities management; • Undertake PA/EA duties; • Coordinate operational aspects of projects and coordinate relationships with partners, stakeholders and other parties involved in the project; • Organise events and programmes, manage bookings, assist with marketing, ensure that events run smoothly and successfully; • Responsible for the administration of student recruitment and appropriate admissions procedures, induction and orientation, examination and progression; • Responsible for the day-to-day management of digital records; • Provide support and contribute to formal programme committees/meetings, annual reviews; • Administer expenditure budget and liaise with accountants with regards to: issuing invoices, payment of outgoing invoices, fees collection; • Liaise with relevant external partners including collaborative provision, placement partners, and professional statutory and regulatory bodies; • Support the Directors with the preparation of documentation and coordinate logistics • Act as first point of contact for internal and external enquiries. Achievements: set up, tested and improved administrative, operational and financial systems, processes and policies in support of the school's goals; created better management reporting, information flow and management, and organisational planning; supported academic staff and students and delivered high quality experiences; developed and consolidated relationships with Industry and other stakeholders.
• Manage studio administration, deadlines and schedules; • Maintain and update all paper and digital records; • Liaise with clients, production and manufacturing companies; • Manage budget, administer expenditures and income; • Carry out PR and marketing duties as required; • Act as PA to Director. Achievements: helped streamline design process and production; developed strong relationship with clients; assured the smooth day-to-day running of the studio; kept high level of accuracy with regards to budgeting and bookkeeping; improved budget and accountancy skills.
• Oversee the smooth running of the School in all its operations and administrative aspects; • Participate in the Senior Management decision making process, serve relevant committees; • Supervise budget forecast, preparation and monitoring; • Office and facilities management; • Manage School-wide timetable; • MA Architecture programme administrator; • Coordinate production of relevant publications; • Events management and project administration; • Line manage 1 administrator • PA to Dean and Head of Programme Achievements: overseen transition from a small department of 40 students and 9 staff to a larger School of 160 students and 25 staff; improved students’ satisfaction through proactive and sociable attitude; introduced and developed new systems to consolidate the admin efficiency; ensured School’s financial viability and budget surplus.
Music Marketing, Management and Communication