About me
As a business student I am always looking for new challenges and extra responsibilities in order to gain more experience and progress. I am a motivated and personable sales professional with a successful record of accomplishment within luxury retail, online operations and B2B transactions. I'm highly commercially aware and dedicated to customer service and committed to win outcomes and building customer relationships, leading to repeat business and referrals. I have an excellent verbal and written communication skill as well as basic computing skills.
Work history
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Sales consultantTrilogy Stores
369 Fulham Rd, Chelsea, London SW10 9NH, UKPart Time
• Providing the highest possible customer service and follow
through of orders and deliveries.
• Landed new customer accounts through consistent combination of
perseverance, dedicated cold calling and exceptional service.
• Assisting with online operations or promotions.
• Processing sales orders and ensuring customers receive
confirmations.
• Dealing with customer complaints, phone calls, exchange and
refunds.
• Provided expert knowledge in company's latest collections,
increasing product sales.
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B
Senior sales consultantBerenice
- Oxford St, Mayfair, London W1R 1FE, UKPart Time
• Greeting customers, answering questions regarding styles, stock
and company policies.
• Enthusiastically supported the store manager in the coordination of
store events, leading the customer experience.
• Assisted with visual merchandising and changed front displays.
• Training new associates alongside the management.
• Handling deliveries and doing shop floor replenishment
throughout the day.
• Doing daily KPI reports, stock count etc.
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Skills
- Customer Service
- Team Leadership
- Sales Strategy
- Stock Management
- Creative Merchandising
- Organisation
- Time Management
Education
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BA Business Financial ManagementGreenwich University, London
London, United Kingdom
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BTEC Business Studies Level 3 Extended DiplomaBsix Brooke House Sixth Form College
- Clapton, London, UK
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