About me
Bronte is a proficient, strategic and creative retail professional who approaches her roles with passion and enthusiasm. Above all, excellence in providing brilliant customer service with a keen penchant for exceeding targets and achieving results. A born team leader with over seven years of experience within the fashion retail industry, Bronte thrives in a fast-paced and challenging environment, both individually and as part of a team. With a keen eye for detail, she goes above all to achieve all deadlines and targets efficiently.
Work history
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Concession Area Manager/Visual Merchandise ManagerGlamorous, Kacoo Fashion
- Manchester, United KingdomFull Time
Concession Area/Visual Merchandise Manager
Glamourous Kacoo
● Area Manager for 15 concession locations across England and Ireland.
● Oversaw sales performance as well as the wellbeing, training and recruitment for 15 team members.
● Successfully achieved and often surpassed the over-all sales target for the area.
● Maintained strong relationships with the Own Buy management team alongside head office contacts.
● Managed Visual Merchandising across all stores and areas.
● Created a strong visual standard for all stores and worked with concession Managers to implement and maintain them.
● Regularly travelled to stores to maintain the brand standards, provide training and sales support.
● Managed stock loss prevention alongside delivery flow.
● Assisted in building customer service standards and sales strategies alongside KPI’s and rolling them out across the UK to all locations and teams.
● Provided consistent feedback to influence the range for future seasons alongside picking materials and patterns for upcoming seasons.
● Opened new concessions for the brand (most recent being London White City Flagship store- Topshop).
● Within this role, built Glamorous to rank as the highest sales volume, amongst competitors, in the majority of our locations.
Concession SupervisorTOPSHOP TOPMAN
- Manchester, United KingdomFull Time
Concession Supervisor
See You Never
● Opened the first bricks and mortar concession for the brand as they made the move from digital to stores.
● Worked and strategised on the initial launch, liaising with the own buy team as well as the brand’s head office.
● Liaised with Directors and upper management to process inventory in a professional and efficient manner.
● Implemented strategic visual merchandising to achieve a high impact visual layout in order to cross and up-sell between styles and product categories.
● Performed weekly stocktake and replenishment requests in line with current and forecasted sales trends.
● Introduced in-store marketing and brand awareness initiatives to promote the brand throughout the store.
● Built relationships with other concessions, Managers and store team members in order to align objectives and further pursue link building.
● Built and maintained a growing client book, ensuring regular contact with clients on a weekly and seasonal basis.
● Created a successful launch for both the brand and in-store management alongside several other tasks.
● Daily administrative work, reporting and ad-hoc projects as needed.
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Skills
- Visual Merchandising
- Visual Display
- Visual Design
- Customer Care
- Customer Communication
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Support
- Management
- Mannequin Styling
- Brand Management
- Jewellery
- Fine Jewellery
- Ambitious
- Microsoft Excel
- Microsoft Office
- Microsoft Powerpoint
- Microsoft Word
- Supervision
- Client Support
- Merchandise Planning
- Fashion Merchandising
- Fashion