Carl Faulkner
Available

Carl Faulkner

Senior Customer Happiness & Operations ExecutiveLondon, United Kingdom
+ Info

0

Connections
Carl Faulkner
Available

Carl Faulkner

Senior Customer Happiness & Operations ExecutiveLondon, United Kingdom
Projects
  • Adele - The Finale
    Adele - The FinaleBetween November 2016-March 2017 I worked in the customer operations team on Adele's "The Finale" campaign at Songkick - Adele's lead ticket vendor. My responsibilities included; - Front line social media & email support and FAQ content writing. - Helping to shape the fulfilment schedule & processes. - Assistance on ticket design.
Work history
    Songkick logo
    Songkick logo
    Fulfilment AssistantSongkick
     - London, United KingdomInternship
    From August 2016 until the end of March 2017, I worked for Songkick, the world’s leading artist-ticketing and concert discovery platform. As my contract as a Community Assistant at Songkick came to an end in December, I moved over into a new role within the fulfilment team as a Fulfilment Assistant. Key responsibilities included: - Meeting deadlines to ship customer orders on time and with minimal errors. - Logging & monitoring stock levels - Constantly working together with the customer ops team to identify areas in which we can improve processes in order to increase efficiency, cut costs and enhance customer experiences. - Assisting with the organisation and running of live music events. The intended scope for this role was for me to take on more project/reporting responsibility as we moved into Q2, but unfortunately the horizon has changed and we were unable to extend my short-term contract beyond the end of March.
    Songkick logo
    Songkick logo
    Community AssistantSongkick
     - London, United KingdomInternship
    When I first joined Songkick, I was on a three-month Community Assistant internship, working in the customer support team. My tenure was extended by a further month in order to cover the biggest campaign in the company's history when Adele’s Wembley Finale shows went on sale during December. Key responsibilities of this role included: - Front-line customer support (Predominantly email & social media) - Direct liaison with artists, management teams and labels - Moderating event listings & ensuring a high standard of data quality - Assisting with the organisation and running of live music events.
+ Show more
Skills
  • Customer Experience
  • Experience Design
  • Customer Care
  • Communicating Ideas
  • Communications Strategy
  • Customer Communication
  • Customer Journey
  • Product Development
  • Product Innovation
  • Operations
Education
    N
    N
    Business Management and MarketingNottingham Trent Univeristy
     - Nottingham, United Kingdom