Projects
- Adele - The FinaleBetween November 2016-March 2017 I worked in the customer operations team on Adele's "The Finale" campaign at Songkick - Adele's lead ticket vendor. My responsibilities included; - Front line social media & email support and FAQ content writing. - Helping to shape the fulfilment schedule & processes. - Assistance on ticket design.
Work history
Fulfilment AssistantSongkick
- London, United KingdomInternship
From August 2016 until the end of March 2017, I worked for Songkick, the world’s leading artist-ticketing and concert discovery platform. As my contract as a Community Assistant at Songkick came to an end in December, I moved over into a new role within the fulfilment team as a Fulfilment Assistant. Key responsibilities included:
- Meeting deadlines to ship customer orders on time and with minimal errors.
- Logging & monitoring stock levels
- Constantly working together with the customer ops team to identify areas in which we can improve processes in order to increase efficiency, cut costs and enhance customer experiences.
- Assisting with the organisation and running of live music events.
The intended scope for this role was for me to take on more project/reporting responsibility as we moved into Q2, but unfortunately the horizon has changed and we were unable to extend my short-term contract beyond the end of March.
Community AssistantSongkick
- London, United KingdomInternship
When I first joined Songkick, I was on a three-month Community Assistant internship, working in the customer support team. My tenure was extended by a further month in order to cover the biggest campaign in the company's history when Adele’s Wembley Finale shows went on sale during December. Key responsibilities of this role included:
- Front-line customer support (Predominantly email & social media)
- Direct liaison with artists, management teams and labels
- Moderating event listings & ensuring a high standard of data quality
- Assisting with the organisation and running of live music events.
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Skills
- Customer Experience
- Experience Design
- Customer Care
- Communicating Ideas
- Communications Strategy
- Customer Communication
- Customer Journey
- Product Development
- Product Innovation
- Operations
Education
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Business Management and MarketingNottingham Trent Univeristy
- Nottingham, United Kingdom