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Carlo Ferrara

Field Operations Specialist

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  • LevelJunior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsAssistant Project Manager - Product Analyst - Student

Projects

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About me

I am a international experienced Operations Associate, with over 15 years experience within the Tech, Retail and Fashion industry. Working for Google, Apple and Toni & Guy. I have gained numerous transferable skills from being both an Art Director within the fashion industry, Visual Merchandiser and Operations specialist Apple retail, and my current role a Field Operations at Google. Which has equipped me with the specific skills to work within a creative, innovative, results orientated and technology driven environment. I have excellent communication skills, well organised, constantly looking for ways to improve work flow.

Skills

  • Presenting
  • Problem Solving
  • Office
  • Project Prod MGT
  • Visual Merchadnisig
  • Technologies
  • Troubleshooting
  • Leadership
  • Planning
  • Comms
  • Agile Methodologies

Work history

Currently

Field Operations

Google (SIG)

Sep 2016
  • London, United Kingdom
  • Full Time
  • Working in 6 cities in Europe. Developing and improving processes Extracting and processing data using proprietary software Testing and troubleshoot software & hardware for new processes Improving mapping and location data. Maintaining cross-functional projects

2016

Field Operations Associate

Google (Adecco)

Feb 2016 - Sep 2016
  • London, United Kingdom
  • Freelance
  • Covering EMEA region. Data collection with proprietary software Supporting with troubleshooting software issues. Liaising with the team regarding logistical operations. Planning carefully, to maximise my work flow.

2016

Visual Merchandising Specialist

Apple

Feb 2011 - Feb 2016
  • London, United Kingdom
  • Full Time
  • Visual Merchandising Specialist , Apple Inc. • Collaborate with leadership team around improvement for visual standards in all areas of the store. • Perform day to day maintenance on products and elements to maintain visual standards. • Lead overnight merchandising changes for product, accessories. • Providing support in testing and troubleshooting for Apple corporate and retail. Jan 2012 - June 2012 Family Room Specialist Career Experience, Apple Inc. • Diagnosed and repaired iOS devices for hardware and software issues. • Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis and Family Certified i iOS. • Feb 2011 - Present Specialist, Apple Inc. • Delivering great customer experiences in a active environment and invigorated by constant personal interaction. • Using my strong communication skills that let me converse as freely and comfortably with small groups as with individual customers.

2010

Style Director

Look Fantastic

May 2006 - Dec 2010
  • United Kingdom
  • Full Time
  • Hair and Colour Director. Managing Salon

Education

2014

BA(Hons) Digital Media Design 2:1

University Of The Arts London

Aug 2011 - May 2014
  • London, United Kingdom
  • Digital Media

2011

Aug 2010 - Jun 2011
  • London, United Kingdom
  • Digital Media

2003

NVQ 2-3 Hairdressing

Toni & Guy

May 1999 - Mar 2003
  • London, United Kingdom
  • NVQ 2 Hairdressing And Verdering Toni & Guy Colouring

1997

Aug 1992 - Jun 1997
  • United Kingdom
  • 5 GCSE, Maths, English, Science