Carlo Ferrara

Operations & Visual Merchandising Specialist

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  • LocationLondon, United Kingdom

Projects

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About me

 

I am industrious Apple visuals merchandising and operations specialist with proven excellent customer service and relationship building skills, with over 15 years experience within both the fashion & retail-tech industry. Working with top brands Apple, Toni & Guy and Vidal Sassons. I have gained numerous transferable skills from being both an art director within the fashion industry, to establishing my own private client business, and my current role at Apple. Which has equipped me with the specific skills to work within a creative, innovative, results-orientated environment that can assist in driving sales and push new product movements. I have excellent communication skills, well organised, constantly looking for and identifying new channels for product success, and feel my knowledge is now ready to share in a sales and operations role with a leading brand.

Skills

 

  • Presenting
  • Management
  • Marketing
  • Problem Solving
  • Relationship Management
  • Excel
  • Final Cut Pro
  • Office
  • Photoshop
  • Powerpoint
  • Customer Service
  • Project Prod MGT
  • Retail Technology
  • Visual Merchadnisig
  • Technologies

Work history

Currently

Visual Merchandising Specialist

Apple

Feb 2011
  • June 2015 ? Present Visual Merchandising Specialist , Apple Inc. • Collaborate with leadership team around improvement for visual standards in all areas of the store. • Perform day to day maintenance on products and elements to maintain visual standards. • Lead overnight merchandising changes for product, accessories. • Providing support in testing and troubleshooting for Apple corporate and retail. Jan 2012 - June 2012 Family Room Specialist Career Experience, Apple Inc. • Diagnosed and repaired iOS devices for hardware and software issues. • Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis and Family Certified i iOS. • Feb 2011 - Present Specialist, Apple Inc. • Delivering great customer experiences in a active environment and invigorated by constant personal interaction. • Using my strong communication skills that let me converse as freely and comfortably with small groups as with individual customers.

2010

Style Director

Look Fantastic

May 2006 - Dec 2010
  • Hair and Colour Director. Managing Salon

Education

2014

BA(Hons) Digital Media Design 2:1

University of the Arts, London

Aug 2011 - May 2014
  • Digital Media

2011

Access to Higher Digital Media

City and Islington College

Aug 2010 - Jun 2011
  • Digital Media

2003

NVQ 2-3 Hairdressing

Toni Guy Academy

May 1999 - Mar 2003
  • NVQ 2 Hairdressing And Verdering Toni & Guy Colouring

1997

GCSE

Meopham School

Aug 1992 - Jun 1997
  • 5 GCSE, Maths, English, Science