Carlos Pancrazi

Site Operations Manager

Level
Senior
Location
Barcelona, Spain
Availability
Locked Pro Plan feature
Professions
-

Projects credited in

About me

Senior Program and Operation Manager with more than 12 years of experience with World class brands and customer support. Engaging personality · Perseverant, can-doattitude · Motivational skills · Excellent stress management and trust building · Advanced Office 365 and reporting skills

Skills

  • Project Leader
  • Teamworking
  • Agile Development
  • Business Consulting
  • Business Development
  • Quality Assurance
  • Efficient
  • Resilience
  • Positive Attitude
  • Goal Oriented

People I’ve worked with

Companies I’ve worked with

  • Squarespace

    Squarespace

    • Technology
  • Google

    Google

    • Technology
  • .ART

    .ART

    • Technology
  • It's Nice That

    It's Nice That

    • Publishing

Work history

2020

Site Program Manager

TDCX

Jan 2019 - Jul 2020
  • Barcelona, Spain
  • Full Time
  • SITE PROGRAM MANAGER – International accounts / Remote work; Developer TDCX Spain Implementation of a new site and client´s projects Drive metric- based goals for global project aspects: KPI, CSAT, ESAT, NPS and Quality Teamwork to exceed sales targets Profit and Loss calculation and improvement plans for efficiency Business development / Commercial approach Implementation of Remote-Work -Hub Drive actively implementation of TDCX culture and mission among the teams Reporting and analyzing improvement possibilities in established processes Main contact to clients Report directly to country manager and CEO Mission: Special achievements: Revenue growth of 150%; ECCCSA Award New Contact Centre 2019, SEO TDCX campaigns for EMEA

Education

2008

Jun 2007 - Sep 2008
  • Barcelona, Spain
  • Master degree: International business and commerce