About me

Senior Program and Operation Manager with more than 12 years of experience with World class brands and customer support. Engaging personality · Perseverant, can-doattitude · Motivational skills · Excellent stress management and trust building · Advanced Office 365 and reporting skills

PostsProjectsExperienceTeam

Projects credited in

• 7

  London Design Biennale SummitEs Devlin headlined a day of discussion at Google, King's Cross, with a stellar panel of thinkers from design, government and the diplomatic community.The Summit addressed the impact of design: its power to cross borders, bridge cultures, and alter behaviours and societies. It looked at how this can improve a variety of major global issues, including climate change; and international relations. The Summit was a must-attend event for designers working internationally; diplomats; and cultural inst
• 8

  Stay at home please.#coronavirus

Work history

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Project & Key Account ManagerTX Tomorrow explored
Mar 2021Barcelona, SpainFull Time
Making connection in the Crypto and tech world.
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Site Program ManagerTDCX
Jan 2019 - Jul 2020Barcelona, SpainFull Time
SITE PROGRAM MANAGER – International accounts / Remote work; Developer TDCX Spain Implementation of a new site and client´s projects Drive metric- based goals for global project aspects: KPI, CSAT, ESAT, NPS and Quality Teamwork to exceed sales targets Profit and Loss calculation and improvement plans for efficiency Business development / Commercial approach Implementation of Remote-Work -Hub Drive actively implementation of TDCX culture and mission among the teams Reporting and analyzing improvement possibilities in established processes Main contact to clients Report directly to country manager and CEO Mission: Special achievements: Revenue growth of 150%; ECCCSA Award New Contact Centre 2019, SEO TDCX campaigns for EMEA

Skills

• Project Leader
• Teamworking
• Agile Development
• Business Consulting
• Business Development
• Quality Assurance
• Efficient
• Resilience
• Positive Attitude
• Goal Oriented

Education

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9 GCSE A*-cUniversity of Barcelona
Jun 2007 - Sep 2008Barcelona, Spain
Master degree: International business and commerce