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Store organization and customer’s assistance (daily paperwork, shop floor organization, cashier skills…). Visual Merchandising (It is one of the main daily tasks, adapting and relocating new and old product in the shop floor according to market needs, the trade and the trends, identifying target and offering what they want in an easy way. Able to decide which ones are key products and which ones must go on windows. ). Attendance to different press events and trends trainings.
Worked as Beauty Editor under the magazine´s Professional Internship Program. • Covered different beauty products presentations in different cities. • Interviewed owners and executives of beauty products companies, e.g. Moroccanoil, Icon, Lush, etc. • Interviewed beauty products scientists. • Selected products for articles. • Dealt with different communication managers. • Wrote articles.
Store and shop organization and customer’s assistance too.
Coverage of the Mercedes-Benz Fashion Week in Madrid. • Interviewed designers, models and VIPs. • Interviewed make up artists and hair stylists. • Covered street-style with a photographer. • Covered runway shows. • Wrote different fashion and beauty articles
??Stock Management and Sales • Managing daily replenishment and complete orders within a deadline • Being aware of new items in the delivery and managing the products available in the shop floor and stockroom • Demonstrating commercial analysis – internal reports, priority areas, trends, competitors, customer profiles, products • Liaising effectively with General Manager, Product Manager, Regional Manager and Commercial Director when required • Driving sales in order to improve store performance and maximise revenue • Ensuring the daily profit targets and productivity goals are met ??Delivery and Stock Organization • Managing the complete delivery process and allocating new lines in the shop floor • Managing delivery productivity in line with company targets • Planning and adapting the store merchandising and internal mannequins • Guaranteeing visual merchandising standards ??Customer Service • Following the minimum of customer service by setting standards to the team to plan and adapt the store • Handling complaints and resolve any customer issues in the required manner ??Store Procedures and Cost Control • Supporting General Manager in completing the security checklist • Understanding the stock take process and the sales preparation process ??Health and Safety • Ensuring good housekeeping is maintained throughout all areas in the store at all times • Being aware of the risks employees and customers are exposed too ? HR & Team Management • Developing a team orientated environment • Encouraging staff participation in daily team briefings • Guaranteeing the adequate induction of new team members • Participating in performance reviews and disciplinary actions for staff members • Supporting management team in all Payroll procedures
Worked as an intern editor and reporter for the TV channel. • Covered different news as reporter. • Wrote news and did voice over. • Covered press conferences and other events.
Communication in Fashion and Beauty