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Work history

Director of Client ExperiencesMarble LDN
Sep 2019 - Sep 2023London, United KingdomFull Time
Headed an £8 million event portfolio, ensuring commercial success & profitability, generating £1.5 million in new business growth through personal networks Organised and executed a myriad of large scale, diverse global events, overseeing budgets of £500k + Conceptualised creative pitch ideas, resulting in a 40% year-on-year conversion rate leading to a significant increase in customer engagement and revenue growth Led a department of 14, fostering a culture aligned with strategic pillars Implemented policies and SOPs for consistent customer service quality, spearheading CX journey development for enduring client relationships Developed and executed data-driven company strategies in collaboration with the C- Suite, resulting in a 20% rise in annual revenue and a 15% increase in customer retention
Director of Account ManagementFisher Productions
Dec 2018 - Sep 2019London, United KingdomFull Time
Managed Fishers' top-tier clientele, driving a revenue increase of £500,000 by implementing innovative cross-selling & upselling techniques, resulting in a 10% growth Executed acclaimed events in collaboration with renowned brands, fostering repeat clients, retainer-led relationships, and driving expansions within existing accounts Spearheaded strategic account growth in 5 new markets areas, innovating services for enhanced offerings across sectors Ideated with cross functional teams, captivating pitch concepts focusing on innovative design, compelling content, and seamless build-out, achieving a 35% conversion rate Leveraged insights to construct customer journeys, enhancing strategic direction, ROI and business growth Developed a profitable, sustainable client service strategy, cultivating in a high- performance culture, and strong stakeholder relationships with clients

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Skills

• Producing
• Creating
• Organisation
• Event Concept
• Event Execution
• Experiential Events
• Travel Management
• Logistics
• Project Co-ordination
• Project Conception