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I am currently working as a PA to the Chief Technology Officer for the Digital Development and Technology department at the Royal Opera House on an Interim contract, and am currently looking for a new and challenging PA role within the Arts and Cultural sector. As a PA to the CTO I manage both the diary for the CTO and other departmental Managers for the DDT department, including organising travel arrangements both in the UK and internationally, and provide secondary support to other senior Managers and Exec members within other departments. I regularly prepare meeting agendas for departmental meetings with adequate time for review, and take minutes for all of the DDT meetings and selected Senior Board meetings, distributing them to the appropriate meeting members ensuring minutes are written clearly and are easily reviewable. Parallel to managing the CTOs diary, i regularly liaise with both internal and external Clients to build and maintain relationships for and on behalf of the CTO. I regularly arrange meetings on behalf of the CTO both internally and externally ensuring all correspondence is communicated proficiently and professionally. Ensuring deadlines are met in a timely manner is crucial to my role and I thrive on working under pressure to ensure these are met. I raise purchase orders for the DDT department and manage all expenses for the CTO working closely with the Accounts department. With the development of the DDT in mind, I have arranged staff training days and staff events both in house and externally, conducting research to ensure all events and training run smoothly. Providing full administrative support to both the CTO and other in house management, I act as first point of contact between the CTO and both internal and external clients in the absence of the CTO, working closely with other team PA’s to ensure jobs are completed in a timely and professional manner. With access to the CTO’s mailbox, I manage all correspondence both electronically and by hard copy to ensure that emails and letters are replied to both speedily and professionally. All meetings are arranged by myself on behalf of the CTO where I also act as first point of contact and meet all external clients face to face beforehand, ensuring the CTO has enough time for any preparation before meetings. Previous to working for the current CTO, I was also PA to the Interim CTO. This meant that I was PA to two CTO’s at the same time ensuring the new CTOs schedule was completed upon arrival ready for a smooth transition into his new role here at ROH. Working as PA to two Exec’s at one time has given me the confidence to pursue a career where I am PA to two Exec team members and has proven that I can multitask and handle a pressurised role. I regularly use Microsoft Office, Outlook, Word, Excel, PowerPoint, EBMS (Electronic Booking Meeting System), and SharePoint and Confluence to take minutes for meetings.
Previous to working at ROH I was a VFX Production Assistant for the New Business Team at Moving-Picture Company. I worked closely with the Bidding Co-ordinator to produce new bids for both existing and potential news shows. This included working with external clients such as Directors and Producers on a large scale to ensure work was completed on time. Working closely with the Art department, I regularly attended Client reviews where I took minutes and distributed them to the appropriate artists. Attention to detail was crucial as I regularly noted descriptions of potential new characters for shows, in which was relayed to the artists working on the show at MPC. Client liaison and building professional Client relationships was crucial in my role at MPC and I carried out my role with the utmost confidentiality. Upon the arrival of external Clients, i worked with the in-house Editor’s to ensure all relevant material was ready for viewing, setting up video conferencing using Skype and Cinesync. I ensured all relevant material was to hand often arranging the collection and delivery of drives and reels. It was my job to ensure that Producers and Directors were given the information they needed in order to produce the VFX for a film successfully. At MPC I used Microsoft Office, Outlook, Excel, Word, Aspera, Skype and Cinesync.
Previous to working for MPC, I was the Office Co-ordinator for Warner Bros. De Lane Lea Sound Studio, where I was in charge of the day to day running of the office and was also the Runner’s Manager. This included being first point of call for all visitors, in-house Artists an talent, preparing work schedules for talent, and ensuring and queries and requests for talent were dealt with quickly and efficiently. On average, I liaised with around 20-30 Actors and Actresses per day, to ensure that their time at Warner Bros was comfortable and that all staff were professional. Talent and in-house Client requests were processed and co-ordinated by myself and relayed and distributed to a team of Runners. This included anything from collecting lunches and dinners, to organising and setting up in-house events. Acting as Runner’s Manager, I held weekly team meetings to ensure assigned jobs were completed and looked for ways in which customer facing roles could be improved. I was in charge if the teams work schedule including staff weekly rotas, holiday requests and absence forms, ensuring any staff that had taken leave were updated as to the companies’ events and work schedules upon return. Raising purchase orders on a regular basis, I was responsible for maintaining customer relationships with existing clients, and researching new and potential consumers and service providers. All material entering and leaving Warner Bros. was recorded by myself on an Excel spreadsheet. It was crucial that no material was missed as all information was highly confidential and Warner Bros. was responsible for all materials entering and leaving the site. I oversaw and arranged travel arrangements for both staff, Clients and talent, and regularly liaised with the Operations Manager to ensure there was always an adequate amount of stock for the in-house bar and stationery for the office. I liaised with Security each morning and evening to relay and handover any work and information needed to carry out the role of reception in my absence. At Warner Bros. De Lane Lea, I used Microsoft Office, Outlook, Word, Excel, PowerPoint and SAP
I worked at Warner Bros. Studio Tour London, The Making of Harry Potter as an Admissions Visitor Experience Host, where I was first port of call for all visitors entering the tour. This included working in Box Office administering and distributing tickets, welcoming and greeting visitors, and working on the Welcome Desk to provide support and information. I regularly gave speeches on specific sets, interacting and engaging with visitors to provide information that was not available to view. During my time at Warner Bros. Studio Tour, I helped to organise and run events such as charity and Client events and often worked with the Marketing Team to provide support for Client facing event queries. I was also a First Aider, and on average dealt with at least 3 first aid calls a day. From first point of contact to the very end of their tour, it was my duty to ensure that visitors’ needs and expectations were not only met, but were exceeded. I had always wanted to learn British Sign Language and decided to learn Level 1 BSL in my spare time so that I could sign to the deaf and hard of hearing that visited the tour. I believe every customer should have the same experience, and I felt it important to relay this through BSL. I learnt the sign language needed in order to focus on a deaf person’s needs and expectations and was able to sign to them what they could expect throughout the tour. This gave me great satisfaction in knowing I was exceeding customer expectations with my own initiative. Unfortunately, I was unable to carry on to level 2 due to gaining work in London, but I plan to complete this in the near future.
After completing my National Diploma in Law and Business at West Herts College, I worked as a Receptionist at Sherrards Solicitors, firstly part-time alongside HSBC as stated below, and then full time upon leaving HSBC. Working on reception, I was first port of call for all visitors and clients for the firm and was in charge if the teams’ diary to ensure meetings were scheduled and meeting rooms were set up accordingly to each client. I was in charge of collecting post and Document Exchange and distributing to the appropriate partner and was in charge of organising any outgoing post. Whilst on reception, I also acted as a Paralegal where help was needed, proof reading documents and editing where appropriate. This included anything from contracts, to Court notes and agendas. I worked closely with the Accounts team to write and distribute cheques for clients and regularly drafted client letters and correspondence via both Outlook and hard copy.
Upon leaving Waitrose Ltd, I joined HSBC Group Management Training College in 2007 where I worked there as a receptionist for 4 years. Working with two other Receptionists, I was in charge of checking visitors in and out of the site hotel, guest registration, and organising and booking hotel and training rooms. Being first and last port of call for all visitors, it was my duty to ensure that good client relationships were established and maintained as we were the face of the company. Ensuring we knew each manager and client who attended, especially those who stayed regularly on a somewhat personal and professional level was important as we also acted as first port of call for any questions and queries, and acting as Security where Security were off duty. It was important to make clients aware that we were there if they needed anything, and to also to have a comfortable stay. On a weekly basis, the team held meetings to ensure that all information for that week and the following week was relayed to all receptionists in order to maintain the same level of professionalism across the team. During my time at HSBC I used Microsoft Office, Outlook, Excel, Word, PowerPoint and Welcome 21st Systems for room bookings.
Law & Business
English Literature, English Language, Mathematics, Science, Double Science, Religious Education, Information Technology, Art & Design, History
First Aid Qualified