Catherine Allen

IT Service Desk Analyst

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  • LocationLondon, United Kingdom

Skills

 

  • Film
  • Music
  • TV
  • Writing
  • Editing
  • Administration
  • Creative
  • Excel
  • Office
  • Word
  • Copywriting

Work history

Currently

IT Service Desk Analyst

University Of The Arts London

Apr 2016
  • Customer Service role focusing on: ? Working to deadlines and maintaining a can-do attitude to deliver quick and helpful responses to queries for a wide range of students and staff from varied backgrounds. ? Communicating clearly with multiple customers and dealing with many tasks at once. ? Prioritising my workload and communicating with a variety of teams within the university to find solutions to customer problems.

2016

Content & Brand Administrator

University of the Arts

Jan 2016 - Mar 2016
  • Temporary role to aid the setup of a new image library database across the five colleges of UAL: ? Used attention to detail to collate and organise images to attract and represent the arts colleges to potential new students. ? Corresponded with colleges to obtain images for the image library.

2016

Administrative Assistant

The London Wine Shop Limited

Jan 2014 - Feb 2016
  • Head of administrative organisation for a brokerage company in central London, my duties included: · Managing financial transactions, logging, cashing and recording monetary activities between client and company. · Creating, distributing and filing contracts and client receipts. · Corresponding with suppliers and clients and managing product distribution. · Working to deadlines and prioritising my workload in an often high-pressure environment. · PA duties, arranging meetings, travel etc. and manning reception.

2015

Administrative Assistant

University Of The Arts London

Jun 2015 - Dec 2015
  • I provided administrative support to the university and gained experience in: · Managing correspondence between university and student and building professional relationships. · Logging student information and payments and maintaining attention to detail when reviewing the information. · Taking initiative in managing my workload and becoming familiar with several new databases.

Education

2015

Screenwriting MA

University of the Arts London

Jan 2014 - Dec 2015
  • Studied the structure and content of Scriptwriting and also how to edit, critique and edit the work of peers.

2012

English Literature BA

Cardiff University

Aug 2009 - May 2012
  • English Literature