About me

I have experience working in Digital and Brand Marketing with a demonstrated history of reaching targets and achievements in my roles in the media industry. I also have over four years of experience in the optical retail industry and one year in Ecommerce, which allowed me to develop great organisational and communication skills, as well as an aptitude for working under pressure and problem resolution. I am proficient in content creation and photography with a bachelor’s degree in Journalism and Marketing Communications as well as a credential by RMIT in Implementing Digital Marketing Campaigns. I am currently looking for a position in Ecommerce where I can apply these skills.

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Work history

Ecommerce CoordinatorBailey Nelson
May 2019 - Aug 2020Sydney, AustraliaFull Time
• Manage and review product presentation on site to ensure correct categorisation, images, copy, pricing and promotional offers are accurate and meet internal requirements, and upload new product releases accordingly • Support the Ecommerce Manager in the operation and optimisation of the Australian Ecommerce website • Assist the Marketing and Digital team with digital ads and SEO content, and conduct a brand awareness survey • Process and oversee the dispatch of all online orders • Monitor orders in Shopify and provide an accurate daily update of outstanding orders • Administer all contact lenses subscriptions • Assist the Marketing and Merchandising team with sample coordination for photoshoots • Respond to enquiries placed through three different inboxes, as well as Facebook messages and the website’s live chat • Provide warm and efficient customer service to Bailey Nelson customers • Ensure a consistently high level of service delivery, primarily focused on the Australian market with some small crossover for NZ and our Northern hemisphere stores • Relay feedback on types of questions, service experiences to the broader team • Develop and improve our customer service channels and the online customer journey
Marketing InternBailey Nelson
Feb 2019 - Apr 0019Sydney, AustraliaInternship
• Assist with running the social media channels through copy writing, scheduling of post and boosting engagement • Manage Social Media Content Calendar / Instagram Reporting Calendar • Write SEO content and assist with digital ads • Create topics of interest to interview for the BN Journal and write articles • Research and help in the creation of events • Assist the team in photoshoots for new marketing campaigns

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Skills

• Multi-tasking
• Organisation
• Team Coordination
• Team Management
• Inventory Management
• Ecommerce
• Customer Service
• Adobe Photoshop
• Final Cut Pro
• Adobe Lightroom

Education

CREDENTIAL IN “IMPLEMENTING DIGITAL MARKETING CAMPAIGNS”RMIT University
Feb 2020 - Mar 2020Sydney, Australia
By designing, implementing and delivering a digital marketing campaign, I have shown the ability to effectively navigate and utilise the primary digital marketing toolkits, monitor and deploy collateral and assets across a number of platforms and analyse campaign data to present a report on the effectiveness of their ad spend.
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Bachelor's Degree in Communication SciencesPortugal Catholic University
Aug 2011 - Aug 2014Braga, Portugal
Contributor to the university’s newspaper: Comunica-te • Write weekly news • Photograph events related to the news that I was working on I was also selected to do a semester for Radio FF (the university’s radio station) • Write articles for the online emission of Radio FF • Attend and transcribe interviews