About me
A kick-starter who delivers on projects involving digital products. Demonstrating 5 years of product and customer-facing roles which focus on synchronising businesses and customer needs. Delivering projects for FTSE 100 companies, Tech-startups and Not-for-profit organisations. Strongest demonstrated skills are in Design (Research), Commercial and Project Management . Seeking to work on complex digital systems from a Business Design and Product Strategy angle.
Work history
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Customer ExperienceTallysticks
- London, United KingdomFull Time
Brought in during the early stages of the company, specifically to research, design and deploy all aspects of client-facing operations. The result was a complete customer service model and comprehensive strategic development.
Established a go-to-market strategy through facilitating and leading in-depth analyses of the potential customer.
Designed the Product Marketing strategy in conjunction with the service model
As a direct result of the above, Tallysticks was able to reach 125% of their target in securing BETA users to raise seed investment.
Created service design collateral and set up the CRM for the operational and product teams to serve customers efficiently.
This encompasses the end-to-end service and support model for the first 110 customers and is also the underpinning the infrastructure of the Tallysticks customer service model.
With the CJM and CRM now in place; each team now monitors, tracks and optimises respective service sectors with ease, transparency and efficiency.
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Business Development ManagerGlobal {M}
- London, United KingdomFull Time
Market leading recruitment firm specialising in the technology sector and reducing barriers to international mobility for professionals operating within the technology sector.
Leveraged invaluable interpersonal skills, industry connections and market knowledge in order to design and deploy the previously non-existent UK operations, specifically in the London Tech Startup space.
Strategic planning from an organic and unique perspective, gaining critical insight into a wide array of London startups and enabling the company to reach previously exclusive clientele.
Converted a discordant manual method of finding and managing new leads and existing accounts into an accessible online excel system which acted as a Sales Pipeline system.
Created market reports utilising a plethora of sources in order to evaluate the dynamics of supply and demand and combined this with behavioural studies, culminating in a client-specific profile of the perfect hire for each position.
With the reports, clients were better equipped to improve their positioning and determine realistic expectations about their competition and cultural needs. The reports generated retained business and increased the closing cycle by 2.8% (avg ratio 1:85)
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Skills
- Account Management
- Brand Storytelling
- Negotiation
- Business Development
- Emotional Intelligence
- Conflict Resolution
- Research Projects
- Applied Creativity
- Communication Strategy
- Visual Design
Education
12 Week Product Management CourseGeneral Assembly
- London, United Kingdom
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Ba (Hons) First Class in PhotographyUniversity of Greenwich
- London, United Kingdom
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Awards
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Service Design JamLoughborough College
NHS HackathonNHS Digital